Travel Coordinator (Wholesale) - Broadbeach, QLD

Ignite; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Base salary + super

Training and onboarding program

Career progression

Travel industry discounts

Volunteer leave and events

Beachfront office Broadbeach

Job summary

My Holidays, part of Ignite Travel Group, is seeking a Travel Coordinator (Wholesale) to support the Wholesale Leader, develop relationships with clients, and drive commercial performance from Broadbeach on the Gold Coast.

The role involves training delivery, forecasting and reporting, onboarding new agents, and collaborating with internal teams to improve processes while maintaining high service standards.

Qualifications

• Experience delivering training to sales teams.
• Proven ability to build relationships with wholesale clients.
• Strong presentation and communication skills.

Responsibilities

• Build and maintain strong relationships with wholesale clients.
• Provide day-to-day support to wholesale agents to boost sales.
• Deliver online and face-to-face training across ITG product categories.
• Prepare sales forecasts, reports, and performance insights.
• Onboard new agents and manage onboarding processes.
• Collaborate with internal stakeholders to resolve issues and maintain service standards.

Skills

Relationship building

Training delivery

Sales support

MS Office

Tools

HQ

Explorer

Travel Tek

Job description

Travel Coordinator (Wholesale) - Broadbeach, QLD

Are you passionate about travel, stakeholder engagement, and helping sales teams succeed? As a Travel Coordinator (Wholesale), you’ll play a key role in supporting the Wholesale Leader to achieve revenue goals across multiple business channels. This is a dynamic and highly visible role where you'll work closely with wholesale clients, frontline sales teams, and internal stakeholders to drive engagement, capability, and commercial performance. If you enjoy building relationships, delivering training, solving problems, and improving processes, this could be the perfect opportunity for you.

Why Join My Holidays?

As a Travel Coordinator (Wholesale), you'll be part of an award-winning team that combines a passion for travel with a high-performance culture. At My Holidays, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers. Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to Work® (ANZ 2026), we offer the support, development opportunities and culture to help you succeed. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading holidays agency.

About us

At My Holidays, we're passionate about helping Australians discover incredible destinations through unforgettable holidays experiences. We're committed to creating exceptional customer experiences while helping our people build rewarding careers. We're part of Ignite Travel Group, owned by Flight Centre Travel Group.

A day in the life:

• Build and maintain strong relationships with wholesale clients, including Area Leaders, Team Leaders, and frontline selling staff.
• Provide day-to-day support to wholesale agents, helping them achieve sales and service outcomes.
• Deliver engaging online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports, and performance insights to support business planning and decision-making.
• Partner with internal stakeholders to resolve customer and agent issues while maintaining service standards and response timeframes.
• Monitor wholesale processes and recommend improvements that enhance the client and agent experience.
• Own and manage the end-to-end onboarding process for new agents, including systems setup and access requirements.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Who you are:

• Strong understanding of ITG product verticals including Escapes, Cruise, and Touring.
• Strong knowledge of ITG business systems, particularly HQ, Explorer, and Travel Tek.
• Solid understanding of the Flight Centre Travel Group structure and operating environment.
• Excellent presentation, communication, and interpersonal skills.
• Proven ability to build and maintain productive relationships with a diverse range of stakeholders.
• Strong analytical capability, with the ability to identify trends, insights, and opportunities from data.
• Experience delivering training and supporting sales teams in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite.

What’s in it for you

• Competitive base salary plus super
• Full paid training and structured onboarding program
• Clear career progression pathway
• Comprehensive My Holidays product training and ongoing development opportunities
• Career development and leadership opportunities
• Exclusive travel and holidays deals
• Opportunities to travel the world
• Health and wellbeing programs, including corporate health insurance discounts
• Financial advisory services and employee share plan opportunities
• Reward and recognition programs
• Career progression opportunities across Ignite Travel Group
• Industry events and familiarisation opportunities
• Volunteer leave, charity fundraisers and community initiatives
• Weekly happy hour, team events and social activities
• Regular celebrations on our beachfront balcony
• VIP tickets to special events

We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.