Travel Coordinator - Entertainment

Appointment Group (TAG); Sydney; Hybrid; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Market competitive salary

Hybrid work model

Birthday off

Health plan with EAP programme

Breakfast included

Job summary

TAG invites applications for a full-time Entertainment Travel Coordinator based in Sydney. You will support our entertainment Travel departments, handling bookings for air, hotel, rail and ground transport to meet client expectations.

The role offers a hybrid work model with opportunities to work with premium clients and events, in a collaborative team focused on delivering exceptional service.

Qualifications

• High School diploma; Travel Diploma preferred.
• 1 year travel assistant/agent experience in a corporate or TMC environment.
• Travel industry experience preferred.
• 1 year experience with GDS (Galileo or Amadeus) preferred.

Responsibilities

• Provide high‑level assistance in managing client travel; bookings for air, hotel, rail and ground.
• Respond to communications promptly to meet SLAs and service standards.
• Process enquiries, bookings and ticketing with accurate documentation.
• Understand fares, contracted fares, ticketing and reissues.
• Log client and supplier favours and investigate errors to resolve issues.
• Manage logistics of group travel including flights, accommodation, ground transport and itineraries.

Skills

Adaptability

Microsoft Suite

Communication skills

Organised / detail oriented

Independent work

Teamwork

Multitasking

Education

High School diploma

Travel Diploma (preferred)

Tools

GDS: Galileo

GDS: Amadeus

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer.

We are looking for a full-time (37.5 hours per week) Entertainment Travel Coordinator who can support our entertainment Travel departments. As a Travel Coordinator, you will have a diverse and varied role.

Travel Coordinator Entertainment Overview:

Responsibilities & Duties:

• Provide high level of assistance in all aspects of the management of client travel requirements. Assist with bookings for air, hotel, rail, ground, and ancillary reservations, to ensure all requirements meet client expectations.
• Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately, ensuring SLAs are met for clients and TAG high standards of servicing are met.
• Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.
• Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues
• Provide support in logging client and supplier favours and reporting and investigating errors or client complaints to seek satisfactory resolution
• Accurately and efficiently field all enquiries and requests from the clients.
• Work towards building knowledge and confidence in all aspects of Entertainment Travel.
• Adhere to PCI regulations in accordance with Company policy.
• Manage the logistics of group travel, including flights, accommodation, ground transport and itineraries.

Qualifications:

• High School diploma and Travel Diploma (preferred)
• At least 1 years’ experience of Travel Assistant / Agent experience in a corporate or TMC environment
• Travel industry experience (preferred)
• 1 year experience with GDS (Galileo or Amadeus preferred)

Skills:

• Ability to adapt to a changing environment, to work in a pressurised and demanding environment, to work to agreed deadlines and be able to prioritise workload
• Intermediate proficiency in Microsoft Suite
• Strong verbal and written communication skills
• Must be organised and detail oriented
• Ability to work independently or within a team environment
• Ability to accept instructions or directions and see through to completion
• Ability to multitask
• Teamwork:You need to be able to work across teams, locations and time zones, building strong relationships with both our highly valued external and internal people.

Experience TAG Perks:

• Package: Market competitive salary
• Flexibility: Offering a hybrid model between our office and home.
• Your Wellbeing Matters: We put wellbeing at the heart of what we do, this is why you get your Birthday off to enjoy doing whatever you like, plus enjoy a dedicated health plan with our EAP programme. Oh and did we mention, breakfast is sorted!
• People - Focused Culture: At TAG, we are fortunate to have exceptional people across our entire business — those who prioritise a teamwork mentality, an ambitious spirit and a genuine attitude — even when the going gets tough.
• Extras: Career development opportunities, lunch & learns and employee discounts

We are committed to offering an equal opportunity for all employees and applicants.

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