Trauma-Informed Employment Consultant

Joblink Plus; Singleton Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing day

Superannuation 2%

Birthday leave

Salary packaging

Structured onboarding

Job summary

Joblink Plus in NSW is seeking an Employment Consultant to work with individuals navigating complex circumstances within Workforce Australia programs. You will provide structured, one-on-one case management and tailored employment support to help participants move toward employment, education and independence.

The role requires trauma‑informed practice, strong emotional intelligence, and the ability to balance empathy with accountability while managing high caseloads.

Qualifications

• Experience in employment services, case management, community services, justice, mental health, or similar environments.
• Demonstrated ability to engage respectfully and non‑judgementally with people experiencing complex life circumstances, supporting dignity and positive outcomes.
• Strong emotional intelligence, with the ability to stay calm under pressure, act professionally, and maintain clear, appropriate boundaries.
• A practical, outcomes‑focused approach — you can balance support with accountability.
• Confidence managing high caseloads and administrative requirements.
• A genuine belief in the value of employment and education in changing lives.
• Experience in Workforce Australia programs is beneficial, but not essential — comprehensive training and support will be provided.

Responsibilities

• Deliver structured, one‑on‑one case management and tailored employment support
• Build safe, trust‑based relationships using trauma‑informed practice
• Support participants experiencing barriers such as long‑term unemployment, instability, and social or economic disadvantage
• Work with both young people and adults to achieve sustainable employment or education outcomes
• Engage with employers, training providers, and community services
• Manage competing priorities while maintaining accurate records and compliance

Skills

Case management

Emotional intelligence

Trauma-informed practice

High caseloads

Interpersonal communication

Job description

Joblink Plus in NSW is seeking an Employment Consultant to work with individuals navigating complex circumstances within Workforce Australia programs. You will provide structured, one-on-one case management and tailored employment support to help participants move toward employment, education and independence.

The role requires trauma‑informed practice, strong emotional intelligence, and the ability to balance empathy with accountability while managing high caseloads.