Trauma-Informed Client Liaison & Advocate

Queensland Government; Newcastle; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Full training

Travel discounts

Job summary

Queensland Government is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel questions, providing trip support, and ensuring a smooth experience from start to finish.

The ideal candidate is organized, enjoys helping people, and is excited about working remotely in the travel industry.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience, preferably in travel, hospitality, call centre or support roles.
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a remote environment.

Responsibilities

• Assist clients remotely via email, phone and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes and special requests.
• Provide guidance on destinations, travel requirements and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues while maintaining a positive customer experience.

Skills

Written & verbal communication

Customer service

Organized & detail-oriented

Independent remote work

Job description

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

What We Offer

• 100% remote, work-from-home position
• Full training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment