Junior Private Client Lawyer – Growth & Mentorship

Heinz Law; Ballarat; Remote; AUD 42,000 - 68,000; Full time

Benefits offered by this job

Remote work

Training provided

Growth opportunities

Travel discounts

Team support

Job summary

Heinz Law is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role helps clients with travel questions, provides trip support, and ensures a smooth, stress-free experience from start to finish.

You will handle inquiries by email, phone, and messaging, assist with itinerary updates, and advise on destinations and travel requirements.

Qualifications

• Excellent written and spoken English communication.
• Experience in customer service, travel, hospitality, or call centers.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote setting.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel inquiries clearly and professionally.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining a positive customer experience.

Skills

Written communication

Verbal communication

Customer service

Remote work

Learn new systems

Travel enthusiasm

Job description

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

What We Offer

• 100% remote, work-from-home position
• Full training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment