Transport Scheduler & Operations Coordinator

South West Community Transport; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

South West Community Transport in Sydney area seeks a Scheduler to coordinate daily vehicle schedules, respond to changes, and deliver exceptional customer service to clients and stakeholders. You will manage over 52 vehicles and ensure timeliness and quality of service while adhering to fatigue management regulations and WHS requirements.

The role requires proven scheduling experience, strong communication skills, and the ability to adapt in a fast-paced environment.

Qualifications

• Experience scheduling and rostering rotas.
• Proven customer service experience with diverse client groups.
• Strong problem-solving abilities and deadline management.
• Excellent organizational and time-management skills with multitasking.

Responsibilities

• Coordinating daily schedules and runs for more than 52 vehicles, ensuring client expectations are met in relation to service quality and timeliness.
• Responding quickly and effectively to schedule changes arising from emergencies, crises, or unexpected situations.
• Reviewing schedules to identify efficiencies, improvements, and potential cost savings for the organisation.
• Ensuring schedules comply with relevant Transport Industry fatigue management regulations.
• Understanding and applying Work Health and Safety (WHS) requirements and responsibilities, with training provided.
• Responding promptly to daily requests, providing accurate information and practical solutions.
• Managing inbound and outbound customer service and enquiry calls.
• Processing client bookings via telephone and email.
• Building positive relationships with a diverse range of clients and responding to their needs with professionalism and empathy.
• Working as part of a team

Skills

Schedule coordination

Customer service

Problem solving

Organization & time management

Computer skills

RouteMatch knowledge

Tools

RouteMatch

Job description

South West Community Transport in Sydney area seeks a Scheduler to coordinate daily vehicle schedules, respond to changes, and deliver exceptional customer service to clients and stakeholders. You will manage over 52 vehicles and ensure timeliness and quality of service while adhering to fatigue management regulations and WHS requirements.

The role requires proven scheduling experience, strong communication skills, and the ability to adapt in a fast-paced environment.