Transport Operations Leader - Safety & Service Excellence

Toll Group; Gladstone Regional; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Toll Group in Gladstone, QLD is seeking an experienced Operations Manager to lead safe, reliable and high‑performing transport operations across a critical environment. This hands-on leadership role focuses on safety, compliance, customer outcomes and financial performance.

You will lead a team of operational personnel, supervisors and contractors, champion a strong safety culture, oversee fleet maintenance, recruitment and workforce development, and build lasting customer relationships while

Qualifications

• Demonstrated leadership experience managing operational teams.
• Extensive experience in transport, logistics or industrial operations.
• Strong knowledge of transport operations, compliance and HSE requirements.
• Experience managing customer relationships and commercial outcomes.
• Excellent communication, planning and stakeholder management skills.
• Strong analytical and problem-solving capability.

Responsibilities

• Lead and optimise daily transport operations, ensuring safe, compliant and efficient service delivery.
• Champion a strong safety culture through visible leadership, risk management and incident prevention.
• Oversee fleet performance, maintenance programs and contractor compliance to maximise operational reliability.
• Lead recruitment, employee performance, training and workforce development initiatives.
• Build and maintain strong customer relationships through regular engagement, SLA reviews and service excellence.
• Monitor operational reporting, revenue capture and key business performance metrics to drive commercial outcomes.
• Drive continuous improvement across safety, compliance, productivity and operational performance, including leading incident investigations, corrective actions and HSE initiatives.

Job description

Toll Group in Gladstone, QLD is seeking an experienced Operations Manager to lead safe, reliable and high‑performing transport operations across a critical environment. This hands-on leadership role focuses on safety, compliance, customer outcomes and financial performance.

You will lead a team of operational personnel, supervisors and contractors, champion a strong safety culture, oversee fleet maintenance, recruitment and workforce development, and build lasting customer relationships while