On-Site Dispatch & Warehouse Coordinator (Part-Time)

Hansen & Gretel; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid working

Volunteer time off

Professional development courses

Tuition reimbursement

Wellbeing benefits

Job summary

Janus Henderson Investors in Australia seeks an experienced project manager to own TSA governance, coordinate across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance, and drive day-to-day delivery during a complex post-merger/separation program.

You will monitor service levels, manage escalation, and collaborate with Sydney/Melbourne teams with UK/US time overlap, ensuring timely decisions and high-quality outcomes.

Qualifications

• Minimum 4 years of project management experience, with TSA or complex service contracts.
• Strong TSA governance understanding: scope, service levels, core vs non-core, fees and exit.
• Proven ability to hold a service provider to account, evidence underperformance and escalate constructively.
• Experience monitoring service provider performance and supporting issue management and escalation activities.
• Based in Australia and able to work with Sydney/Melbourne teams with overlap into UK/US time zones.
• Highly personable with credibility to manage counterparty relationships while raising issues.
• Strong governance discipline: accurate trackers, clear minutes, documented decisions.
• Confident in written and verbal communication for working groups or Steering Committee.

Responsibilities

• Manage TSA Ownership & Governance – support management from post-signing through final agreement, maintaining oversight during integration.
• Maintain central view of TSA services, classifications, SLAs, owners and dependencies across three firms.
• Facilitate monthly TSA governance forum with Insignia Financial, including agenda setting and issue follow-up.
• Support maintenance of the TSA exit readiness tracker and fee escalation.
• Monitor provider performance against service levels for core/non-core services and document variances.
• Track operational risk events, incidents, breaches and client complaints to resolution within notification windows.
• Coordinate dependencies across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance.
• Draft mark-ups, coordinate stakeholder input, maintain trackers and document meeting outcomes.

Skills

Project management

TSA / outsourcing governance

Stakeholder management

Risk tracking & mitigation

Cross-timezone collaboration

Written and verbal communication

Tools

PRINCE2

PMP

IACCM

Job description

Why work for us?

A career at Janus Henderson is more than a job, it's about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• TSA Ownership & Governance – Support management of the Transition Services Agreement (TSA) from post‑signing through to the final executed agreement, helping maintain oversight throughout the TSA period until integration is complete.
• Maintain and update the central view of TSA services, classifications, service levels, owners and dependencies across three firms.
• Facilitate the monthly TSA governance forum with Insignia Financial, covering agenda, service level review, issue escalation, actions and follow‑up.
• Support maintenance of the TSA exit readiness tracker to help monitor exit progress, extension triggers and fee escalation.

Service Delivery Oversight

• Monitor provider performance against agreed service levels for both core and non‑core services, and evidence where delivery falls short of what was committed.
• Track operational risk events, incidents, breaches and client complaints through to resolution within the agreed notification windows.
• Identify and communicate potential service delivery concerns, providing supporting facts, business impact and recommended actions.
• Support escalation of unresolved or material service issues to the Integration Programme Manager and Steering Committee, including relevant analysis and recommendations.

Relationship Management

• Serve as a key day‑to‑day contact for provider project and service teams, helping maintain productive working relationships and support contractual obligations.
• Work alongside the transferring investment teams in Sydney and Melbourne, and across UK and US time zones, to resolve issues before they need formal escalation.
• Keep the relationship constructive: challenge performance without damaging the working partnership needed to exit the TSA cleanly.

Cross‑Workstream Coordination

• Coordinate TSA dependencies across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance, given the agreement touches every workstream.
• Translate contractual obligations into practical requirements that workstream leads can act on and drive them through to closure.
• Identify and communicate where issues in one service may create risk in another, including Day 2 responsible entity transfer and Day 3 TSA exit dependencies.

Hands‑on Delivery

• Take a hands‑on approach to supporting delivery activities, including drafting mark‑ups, coordinating stakeholder input, maintaining trackers and documenting meeting outcomes.
• Be comfortable operating at both contractual detail and programme level, switching between the two as required.
• Proactively identify gaps, ambiguity and unresolved placeholders in the agreement and drive them to a documented decision.
• Carry out other duties as assigned.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and wellbeing benefits
• All employee events including networking opportunities and social activities

Must have skills

• Minimum 4 years of project management experience, ideally with some direct exposure to Transition Services Agreement, outsourcing arrangement or other complex service contract.
• Strong practical understanding of how a TSA works: scope, service levels, core versus non‑core classification, fees and ratchets, exit and disengagement.
• Proven ability to hold a service provider to account, evidence underperformance and elevate constructively without stalling delivery.
• Experience monitoring service provider performance and supporting issue management and escalation activities.
• Based in Australia and able to work alongside the transferring investment teams in Sydney or Melbourne, with overlap into UK and US time zones.
• Highly personable and credible, able to build genuine working relationships with counterparties while still raising difficult issues.
• Strong governance discipline: accurate trackers, clear minutes, documented decisions and no loose ends.
• Confident written and verbal communication, able to pitch the message for a working group or a Steering Committee.
• Comfortable operating with ambiguity, incomplete documentation and competing priorities.
• Experience tracking risks, issues and dependencies within project or operational environments.
• Sound judgement with the ability to identify when issues require escalation and seek guidance where appropriate.
• Comfortable rolling up sleeves to get work done, particularly during critical phases of the transition.
• Pragmatic and solutions‑focused mindset with a commitment to delivering high‑quality work
• Available to commence ahead of completion and to commit for the duration of the TSA period.

Nice to have skills

• Previous post‑merger integration or separation experience, particularly TSA exit and disengagement.
• Familiarity with Australian asset management operating models, including responsible entity, custody and unit registry arrangements.
• Working knowledge of investment platforms and market data vendors such as Bloomberg, FactSet and Aladdin.
• Professional project, contract or vendor management certification (e.g. PRINCE2, PMP, IACCM or equivalent).
• Experience in regulated or complex organisational environments

Supervisory responsibilities

No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here ( .

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.