Transformer Service Specialist

Hitachi Energy; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Hitachi Energy in Australia is seeking an experienced Technical Specialist - Transformer Services & Digital Solutions to serve as a trusted technical authority across our transformer services portfolio, combining deep technical depth with customer engagement and project support.

You'll lead engineering reviews, provide advanced troubleshooting, review field findings, and support risk assessments, scope changes, and claims, while building trusted customer relationships and delivering training

Qualifications

• Bachelor's degree in electrical engineering or related discipline.
• Extensive experience with power transformers and transformer services.
• Knowledge of Australian Standards (AS) and IEC standards.
• Excellent communication and customer engagement skills.
• Fluent in written and spoken English.

Responsibilities

• Act as the technical subject matter expert for transformer services and digital solutions.
• Develop and recommend technical solutions that meet customer requirements and support business objectives.
• Lead and approve engineering design reviews, ensuring compliance with customer specifications, industry standards, and safety requirements.
• Provide advanced troubleshooting, fault analysis, and technical support for complex transformer and digital product issues.
• Review service reports and field findings, identifying opportunities to improve reliability and asset life.
• Represent Hitachi Energy in customer meetings, technical workshops, and project reviews.
• Build trusted customer relationships through responsive technical support and professional engagement.
• Deliver technical training on transformer operation, maintenance, monitoring, diagnostics, and digital solutions.
• Prepare and review technical documentation, engineering assessments, procedures, and project deliverables.
• Support project teams with technical evaluations, risk assessments, scope changes, and claims management.

Skills

Power Transformers

Diagnostics

Digital Solutions

Customer engagement

Communication

Education

Bachelor's degree in electrical engineering

Tools

Transformer monitoring systems

Diagnostics technologies

Job description

At Hitachi Energy, we're advancing a sustainable energy future through innovative technologies and world-class service solutions. We are seeking an experienced Technical Specialist - Transformer Services & Digital Solutions to serve as a trusted technical authority, supporting customers, service teams, and project stakeholders across our transformer services portfolio.

In this influential role, you will combine deep technical expertise with customer engagement, engineering governance, and project support to deliver solutions that improve asset reliability, safety, and performance.

How you'll make an impact

• Acting as the technical subject matter expert for transformer services and digital solutions.
• Developing and recommending technical solutions that meet customer requirements and support business objectives.
• Leading and approving engineering design reviews, ensuring compliance with customer specifications, industry standards, and safety requirements.
• Providing advanced troubleshooting, fault analysis, and technical support for complex transformer and digital product issues.
• Reviewing service reports and field findings, identifying opportunities to improve reliability, operational performance, and asset life.
• Representing Hitachi Energy in customer meetings, technical workshops, project reviews, tenders, and sales discussions.
• Building trusted customer relationships through responsive technical support and professional engagement.
• Delivering technical training on transformer operation, maintenance, monitoring, diagnostics, and digital solutions.
• Preparing and reviewing technical documentation, engineering assessments, procedures, service recommendations, and project deliverables.
• Supporting project teams with technical evaluations, risk assessments, scope changes, and claims management while ensuring contractual and customer expectations are met.
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor's degree in electrical engineering or related discipline.
• Extensive experience in Power Transformers, transformer services, maintenance, testing, diagnostics, or asset management.
• Experience with transformer monitoring systems, digital solutions, condition assessment, and diagnostic technologies.
• Strong understanding of utility, industrial, renewable energy, and transmission applications.
• Working knowledge of relevant Australian Standards (AS), IEC standards, and industry best practices.
• Ability to interpret and review engineering drawings and technical documentation.
• Strong communication, presentation, and customer engagement skills.
• Proficiency in written and spoken English.