Transformation Business Analyst — Social Impact

Housing Choices Australia; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Impactful work

Career development

Flexible leave

Salary packaging

Parental leave

Inclusive culture

Job summary

Housing Choices Australia is seeking a Business Analyst to join our Transformation team in Melbourne. You will translate business needs into clear requirements and support delivery of key transformation projects.

You will collaborate across departments, document processes, and help align solutions with our strategic objectives while fostering data-driven decision making. We value growth, flexible work options, and a strong commitment to social impact.

Qualifications

• 3+ years’ Business Analyst experience.
• Experience gathering requirements, mapping processes and developing business cases.
• Strong analytical, problem-solving and communication skills.
• Proficiency with data analysis tools, JIRA or MS Project, and Microsoft Office.
• IIBA certification preferred; transformation, not-for-profit or social housing experience desirable.

Responsibilities

• Collaborate with stakeholders across departments to identify, document, and prioritise business requirements for transformation initiatives.
• Create and maintain a repository of business requirements, ensuring alignment with the organisation's Capability Framework.
• Identify inefficiencies and propose data-driven recommendations to improve the clarity and effectiveness of business requirements.
• Facilitate workshops and work closely with stakeholders to ensure their needs are captured and reflected in the project deliverables.
• Partner with project teams to translate business needs into technical specifications, ensuring smooth implementation and alignment with requirements.
• Stay current with industry trends and best practices, applying innovative methodologies for business analysis and requirement gathering.
• Assist in developing and delivering training programs to ensure stakeholders are equipped to adopt new systems or processes.

Skills

Business analysis

Stakeholder collaboration

Requirements gathering

Process mapping

Data analysis

Clear communication

Analytical thinking

Education

Relevant tertiary qualification

IIBA certification (desirable)

Tools

JIRA

MS Project

Microsoft Office

Job description

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging,and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

The Opportunity

As a Business Analyst in our Transformation team, you will play a vital role in the successful delivery of the organisation's key transformation projects. You will work at the intersection of business needs and technical solutions, ensuring that business requirements are thoroughly understood, documented, and translated into actionable plans that align with our strategic objectives. This role is instrumental in driving process optimisation and ensuring that the organisation’s transformation efforts meet both functional and non-functional requirements.

What you’ll do

• Collaborate with stakeholders across departments to identify, document, and prioritise business requirements for transformation initiatives.
• Create and maintain a repository of business requirements, ensuring alignment with the organisation's Capability Framework.
• Identify inefficiencies and propose data-driven recommendations to improve the clarity and effectiveness of business requirements.
• Facilitate workshops and work closely with stakeholders to ensure their needs are captured and reflected in the project deliverables.
• Partner with project teams to translate business needs into technical specifications, ensuring smooth implementation and alignment with requirements.
• Stay current with industry trends and best practices, applying innovative methodologies for business analysis and requirement gathering.
• Assist in developing and delivering training programs to ensure stakeholders are equipped to adopt new systems or processes.

What you'll bring:

You’ll bring proven business analysis skills, clear communication and a collaborative approach to transformation. We are also looking for the following skills and experience:

• Interest in social justice and the not-for-profit sector.
• Relevant tertiary qualification and 3+ years’ Business Analyst experience.
• Experience gathering requirements, mapping processes and developing business cases.
• Strong analytical, problem-solving and communication skills.
• Proficiency with data analysis tools, JIRA or MS Project, and Microsoft Office.
• Business Analysis certification (IIBA preferred); transformation, not-for-profit or social housing experience is desirable.
• A proactive, adaptable approach and ability to work independently and across teams.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now!Applications close:30 October 2026.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance

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