Training & Knowledge Specialist - Onboarding & Info

City of Stonnington; Melbourne; On-site; AUD 102,000 - 111,000; Full time

Benefits offered by this job

12% superannuation

Monthly accrued day off

Job summary

City of Stonnington is seeking a Customer Service Training & Information Officer to design, coordinate and deliver learning programs that boost employee capability and strengthen service delivery across the organisation. You will facilitate in-person training, support onboarding, manage the Customer Service training roadmap, and ensure information is accurate and accessible on knowledge platforms.

This permanent role combines training, knowledge management and stakeholder engagement within the

Qualifications

• Experience delivering training, onboarding or learning programs.
• Strong facilitation and presentation skills.
• Exceptional written communication and documentation skills.
• Experience creating training materials, procedure guides and knowledge articles.

Responsibilities

• Maintain and improve knowledge base systems and SharePoint resources.
• Collaborate with stakeholders to ensure information is accurate and up to date.
• Manage how information is created, stored, shared and communicated.
• Ensure staff have access to reliable and current information.
• Support smooth transitions during new system implementations, regulations and service initiatives.
• Facilitate workshops, coaching sessions and onboarding activities.

Skills

Training delivery

Facilitation

Stakeholder engagement

Knowledge management

Customer service

Education

Certificate IV or higher preferred

Experience in training delivery

Tools

SharePoint

Knowledge management systems

Job description

City of Stonnington is seeking a Customer Service Training & Information Officer to design, coordinate and deliver learning programs that boost employee capability and strengthen service delivery across the organisation. You will facilitate in-person training, support onboarding, manage the Customer Service training roadmap, and ensure information is accurate and accessible on knowledge platforms.

This permanent role combines training, knowledge management and stakeholder engagement within the