Training and Development Officer

Queensland Government; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

12.75% superannuation

Leave loading

Employee wellbeing & development

Job summary

Queensland Health Brisbane is seeking a Learning and Knowledge Management Specialist to design, develop and implement artefacts including online content and eLearning resources, using modern systems and tools.

You will deliver ITSM training to a diverse range of learners, apply adult learning principles, and provide ongoing support to ensure learning outcomes are achieved. You’ll collaborate with stakeholders and contribute to quality improvements in ICT support services.

Qualifications

• Demonstrated experience designing, developing and delivering blended learning solutions.
• Strong communication, interpersonal and problem-solving skills with diverse stakeholders.
• Ability to collaborate and adapt materials to meet strategic vision.
• Experience applying ITSM support processes at an operational level.
• Proven teamwork and ability to plan, prioritise and meet deadlines.

Responsibilities

• Design, develop and implement learning and knowledge management artefacts including online content and eLearning resources.
• Deliver ITSM training to diverse learners using multiple delivery methods and adult-learning principles.
• Analyse, design, develop, assess, evaluate and deliver existing learning deliverables for knowledge transfer.
• Develop and maintain relationships with stakeholders and provide feedback on learners' development needs.
• Contribute to continual quality improvement of ICT support services processes.

Skills

Blended learning design

Stakeholder consultation

Team collaboration

ITSM processes knowledge

Learning & knowledge management

Job description

What you'll doDesign, develop and implement learning and knowledge management artefacts including online content and eLearning resources utilising modern learning and knowledge management systems, applications, and tools.Deliver complex ITSM training to a diverse range of learners, utilising a variety of delivery methods, underpinned by adult learning principles, and providing ongoing support to ensure learning outcomes are achieved.Analyse, design, develop, assess, evaluate, and deliver existing learning & knowledge management deliverables to ensure effective knowledge transfer and business improvement outcomes.Develop and maintain strong relationships to support successful outcomes by engaging with stakeholders and providing feedback on learners' development needs and performance.Contribute to the continual quality improvement activities of ICT support Services processes to ensure efficient and accurateAbout youWe are searching for someone who has:Demonstrated experience with designing, developing, and delivering innovative and engaging blended learning solutions incorporating best practice training methodologies.High level communication, interpersonal and problem-solving skills including consultation and negotiation with a diverse range of stakeholders.Ability to work in a collaborative environment, whilst being receptive to feedback to ensure that the learning & knowledge management materials developed are fit for purpose and in line with eHealth's operational and strategic vision.Experience in or the ability to acquire the application of ITSM support processes at an operational level to analyse, design, develop, implement, and evaluate learning & knowledge management initiatives and communication of the change.Proven ability to work in a team environment developing effective working relationships with team members andA proven track record working with minimal supervision including the ability to plan and meet priorities, accountabilities, key performance indicators and deadlines.Why work with us?Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.Competitive salaries12.75% superannuation17.5% leave loadingEmployee wellbeing & developmentAccess to 24/7 confidential employee support providers and counsellors including for immediate family membersAdditional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.Access to a variety of programs and initiatives to support training and career growth.Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.Our commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.Ready to apply?For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.