Trainer and Assessor

DCC Industry Group Careers; Ipswich City; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Superannuation

Indigenous-led organisation

EAP access

Job summary

DCC Industry Group is seeking an experienced Trainer & Assessor to join our Learning & Development team in Queensland. This full-time role delivers engaging training and assessment across programs including Therapeutic Crisis Intervention (TCI), induction, leadership development and trauma-informed practice.

You will coach staff, assess competency and collaborate with leaders to ensure training aligns with organisational priorities, cultural safety, and compliance, while maintaining accurate

Qualifications

• Certificate IV or higher in Training and Assessment or related field.
• Current TCI Trainer/Assessor certification or eligible to obtain/renew.
• Extensive experience delivering training in community services or related fields.
• Proven ability to coach, mentor and assess staff competency.
• Knowledge of trauma-informed practice and de-escalation strategies.
• Strong communication and facilitation skills.

Responsibilities

• Delivering and assessing TCI training per Cornell standards.
• Facilitating induction, onboarding and leadership programs.
• Coaching, mentoring and competency assessments of staff.
• Developing training in trauma-informed practice and safety planning.
• Identifying learning needs and improving training effectiveness.
• Collaborating with leaders to align with priorities and cultural practice.
• Maintaining training records and compliance documentation.

Skills

Facilitation

Coaching

Trauma-informed practice

Leadership development

Communication

Education

Certificate IV in Training and Assessment

TCI Trainer/Assessor certification

Tools

Microsoft Office

Digital learning systems

Job description

About the Role:

DCC Industry Group is seeking an experienced and passionate Trainer & Assessor to join our Learning & Development team and play a key role in strengthening workforce capability across the organisation.

Reporting to the Learning & Development Manager, this full-time position is responsible for delivering engaging, high-quality training and assessment across a range of programs, including Therapeutic Crisis Intervention (TCI), employee induction, leadership development and trauma-informed practice.

Working collaboratively with operational leaders and the broader Learning & Development team, you will help ensure our people have the knowledge, confidence and practical skills to deliver safe, effective and person-centred support. This is a varied and rewarding opportunity for someone who enjoys facilitating learning, coaching others and contributing to continuous improvement across a growing organisation.

Key responsibilities will include:

• Delivering and assessing TCI training in accordance with Cornell University standards, including crisis prevention, de-escalation and behaviour support.
• Facilitating engaging induction, onboarding and leadership development programs across DCC Industry Group.
• Providing practical coaching, mentoring and competency assessments to strengthen staff confidence and capability.
• Supporting the development and delivery of training in trauma-informed practice, safety planning, reflective practice and behaviour support.
• Identifying learning needs, capability gaps and opportunities to improve training effectiveness and workforce development.
• Collaborating with operational leaders, Practice Excellence and Cultural Practice Advisors to ensure training reflects organisational priorities and culturally responsive practice.
• Maintaining accurate training records, assessments and compliance documentation in accordance with relevant standards and organisational requirements.

About You:

You are a confident and engaging facilitator who understands the importance of developing capable, resilient and well-supported teams. With a strong background in human services and a practical understanding of trauma-informed approaches, you can adapt your delivery to suit a variety of audiences and learning needs.

To be successful in this role, you will have:

• Certificate IV or higher in Training and Assessment or a related field.
• Current TCI Trainer/Assessor certification, or eligibility and willingness to obtain or renew certification upon commencement.
• Extensive experience delivering training within community services, youth work, child protection, human services or therapeutic residential settings.
• Demonstrated experience facilitating training across multiple areas, such as induction, compliance, safety or leadership development.
• Strong knowledge of trauma-informed practice, behaviour support, crisis prevention and de-escalation strategies.
• Proven ability to coach, mentor and assess staff competency in complex and challenging environments.
• Excellent communication, interpersonal and facilitation skills, with the ability to engage diverse audiences.
• Strong organisational skills and confidence using Microsoft Office and digital learning systems.
• A genuine commitment to culturally responsive practice and supporting positive outcomes for First Nations peoples and communities.

You will also need to hold or be willing and eligible to obtain the relevant screening and compliance checks, including a valid driver's licence, Blue Card, NDIS Worker Screening Check, National Police Check and Child Safety and Personal History Screening Check (LCS).

What's on Offer:

• Salary of$90,000 per annum plus superannuation
• Full-time employment within a growing, Indigenous-led organisation.
• A diverse and rewarding role delivering training across multiple service areas.
• Opportunities to contribute to leadership development, workforce capability and continuous improvement initiatives.
• A collaborative and supportive Learning & Development team.
• The opportunity to make a meaningful difference by strengthening the skills and confidence of staff supporting vulnerable individuals and communities.
• Access to EAP to support your wellbeing.

About DCC:

At DCC Industry Group, we're committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services across Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services.

Guided by our values of Respect, Justice, Equality, Humility and Courage, we work alongside individuals, families and communities to deliver culturally responsive, evidence-based support that creates lasting outcomes.

When you join DCC, you'll become part of a growing organisation where collaboration, innovation and genuine purpose come together to make a real difference in communities across Queensland.

We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld).

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.