Traineeship - Administration

IntoWork Australia; Port Kembla; On-site; AUD 42,000 - 54,000; Full time

Job summary

Buckaroo Leatherworks is seeking an Administration Trainee to support daily office operations, customer service, and retail tasks. On-the-job training with an RTO will lead to a nationally recognised qualification.

The role offers full-time hours, mentorship, and hands-on experience in a small business environment, with exposure to administration, reception, data entry, and stock management across both office and retail settings.

Qualifications

• Confident using computers, email, and general office software.
• Strong written and verbal communication skills.
• Detail-oriented with high accuracy.
• Proactive, adaptable, and eager to learn.
• Able to work in both office and retail environments.

Responsibilities

• Customer Service & Communication: manage calls, emails, and online enquiries.
• Assist customers with product information, sizing, orders, and stock availability.
• Provide professional and friendly customer service.
• Administration & Reception: perform general reception and administrative duties.
• Complete accurate data entry and maintain company records.
• Process customer orders efficiently and accurately.
• Office & Retail Operations: support daily office tasks and inventory tracking.
• Provide support within the Factory Seconds Shop and retail operations.

Skills

Customer service

Computer literacy

Communication

Data entry

Stock management

Tools

Microsoft Office

Job description

Buckaroo Leatherworks is seeking a motivated and customer-focused Administration Trainee to join its team.

This entry-level opportunity is ideal for someone looking to build a career in business administration while gaining valuable hands‑on experience in customer service, office administration, and retail operations. The successful candidate will receive on-the-job training, mentoring, and support while working towards a nationally recognised qualification through a Registered Training Organisation (RTO).

About the Role

The Administration Trainee will play an important role in supporting the day-to-day operations of the business while developing practical skills in a dynamic workplace environment.

Key Responsibilities

• Customer Service & Communication


• Manage incoming phone calls, emails, and online enquiries.


• Assist customers with product information, sizing enquiries, order updates, and stock availability.


• Provide professional and friendly customer service.


• Administration & Reception


• Perform general reception and administrative duties.


• Complete accurate data entry and maintain company records.


• Process customer orders efficiently and accurately.


• Office & Retail Operations


• Support daily office operations and administration tasks.


• Assist with inventory tracking and stock management.


• Provide support within the Factory Seconds Shop and retail operations.

Training and Development

As part of the traineeship, the successful candidate will complete formal training through an RTO while gaining practical workplace experience. Dedicated study time is provided to support successful completion of the qualification.

About the Candidate

Buckaroo Leatherworks is looking for someone who is:

• Confident using computers, email, and general office software.


• A strong communicator with professional written and verbal communication skills.


• Detail-oriented with a high level of accuracy.


• Proactive, adaptable, and eager to learn.


• Able to work effectively in both office and retail environments.


• Committed to developing a long-term career in administration and business operations.

What's on Offer

• Full-time traineeship combining practical work experience with formal training.


• The opportunity to earn a nationally recognised qualification.


• Dedicated study time to complete coursework and online learning requirements.


• Ongoing mentoring and support from experienced supervisors.


• Valuable experience across administration, customer service, and retail operations.


• A supportive and professional workplace culture focused on learning and development.

This is an excellent opportunity for an aspiring administration professional to gain real-world experience, develop valuable business skills, and establish a strong foundation for a successful career.

We are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.