Trainee Warranty Inspector

Carlisle Homes Pty Ltd; City of Monash; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Family Friendly Program

Parental Leave 21 Weeks

Baby Bonus

Wellbeing & EAP

Learning & Development

Loyalty Days

Carlisle Rewards

Social Events

Modern Office

Job summary

Carlisle Homes Pty Ltd in Victoria is seeking a Trainee Warranty Inspector to join our Warranty team. You will conduct desktop building assessments, perform onsite inspections across your region, and coordinate quality rectifications for our customers.

Ideal candidates have experience in the residential building industry, strong communication, and a methodical, process-driven approach to inspections, reports, and stakeholder follow-up. You will work autonomously within a supportive team.

Qualifications

• Experience in the residential building industry is preferred.
• Strong interpersonal skills for professional customer conversations.
• Conflict resolution capabilities for onsite warranty matters.
• Process-driven approach to inspections, reports and follow-up.
• Ability to work autonomously while contributing to a team.
• Positive attitude and commitment to KPIs and service delivery.

Responsibilities

• Assess warranty cases via Carlisle’s internal portal and complete desktop assessments.
• Carry out onsite warranty inspections across the allocated region.
• Prepare clear, accurate inspection and warranty reports.
• Allocate works to trades and follow up suppliers on rectification progress.
• Update CRM records and maintain case notes and reporting.
• Monitor invoices, recharges and case closures.
• Maintain OHS standards and identify quality improvement opportunities.

Skills

Residential building experience

Interpersonal skills

Conflict resolution

Process-driven

Autonomous

Team collaboration

Job description

We Are Carlisle

Carlisle Homes is a proud, Australian-owned business with a mission to make lives better. The pride in our brand comes from the impact that we have in building homes for Australian families. What we do is special; building homes, strengthening communities, and being part of creating a new Victoria is something we wear with pride.

The opportunity we have to enrich the lives of our customers resonates deeply with our people and is a responsibility that we do not take lightly. Our focus on quality over quantity has provided Carlisle with strong foundations to reach the heights of success that the company is well respected for today; both within our industry and as a reputable employer on the national stage.

We are looking for a Trainee Warranty Inspector who will join our dynamic Warranty team. In this role, you will be responsible for desktop building assessments, completing onsite inspections, and coordinating quality rectification outcomes for our customers.

In this role, you will be responsible for the following:

• Assess warranty cases through Carlisle’s internal portal and complete desktop building assessments
• Carry out onsite warranty inspections across your allocated region
• Prepare clear and accurate inspection and warranty reports
• Allocate works to trades and follow up suppliers on rectification progress
• Update CRM records and maintain accurate case notes and reporting
• Monitor invoices, recharges and case closures
• Maintain OHS standards and identify opportunities for process or quality improvement

We are ideally seeking candidates with:

• Experience in the residential building industry, trade backgrounds will be looked upon favourably
• Strong interpersonal skills with the ability to manage customer conversations professionally
• Conflict resolution skills and the confidence to handle varied warranty matters onsite
• A process-driven and organised approach to managing inspections, reports and follow-up actions
• The ability to work autonomously while contributing positively to a team environment
• A positive attitude, strong work ethic and commitment to meeting service and reporting KPIs

Carlisle perks!
As a named Great Place to Work (not once, but five times!), our commitment to making life better for our people speaks for itself. Here’s a snapshot of our perks:

• An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 21 weeks paid parental leave and a $250 baby bonus
• Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more
• Ongoing learning and development opportunities to help you reach your full potential – whether through our highly engaging and interactive e-learning platform or formally recognised courses, we’re here to encourage your long-term growth
• Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day – an extra day off before Melbourne Cup
• Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
• Parties, award nights, mid-year and end-of-year events, Family Fun Day… you name it, we celebrate it! At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team
• Brand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court

If you're seeking a challenging environment, focused on excelling as an individual and working in a vibrant team then this could be the role for you.