Trade Specialist

Bunnings; Geelong; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Team discount

OnePass membership

12 weeks parental leave

Exclusive team benefits

Job summary

Bunnings is hiring a Trade Specialist to serve our trade customers with a focus on product knowledge and exceptional service. You will manage a diverse client portfolio including builders, carpenters, plumbers, and electricians, while supporting inventory and logistics to drive store growth.

The role emphasizes relationship building, quoting workflows, and a proactive approach to sales in a retail environment. Join a team that values safety, integrity, and community involvement.

Qualifications

• Previous experience in a customer service and administrative based role is desirable.
• Good computer literacy and the ability to learn new systems including emails, quoting and CRMs.
• Detail oriented with a professional approach.
• Confidence to reach out to, connect with, and communicate with customers.
• Genuine interest in trade products and an eagerness to learn more about products and services.
• To act with integrity, be safe and do your best.

Responsibilities

• Provide our customers with the best experience, focusing on trade products.
• Be responsible for our customer management and quoting systems.
• Generate future sales leads and maintain relationships within your local area and organisations.
• Work as part of a supportive and inclusive team that makes a difference in the community.

Skills

Customer service

Administrative experience

Computer literacy

CRM systems

Customer communication

Attention to detail

Tools

Quoting systems

CRMs

Job description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

About the role

Joining Bunnings as a Trade Specialist, you'll bring your knowledge, passion and enthusiasm to provide the best experience to our trade customers. You'll have the chance to develop skills in relationship building, high-volume inventory management and logistics, while playing a crucial role in contributing to your warehouse's commercial growth. You'll handle a diverse client portfolio, including residential builders, carpenters, plumbers, electricians, and more. We provide an adult pay rate for 18 years of age and above at $30.74 per hour for this role.

What’s involved

Provide our customers with the best experience, with a focus on trade products. Be responsible for our customer management and quoting systems. Generate future sales leads and maintain relationships within your local area and local organisations. Work as part of a supportive and inclusive team that makes a difference in the community and has fun along the way.

Who we’re looking for

If you’re passionate about customer service and driven to advance your career, this role is for you. It offers pathways into other areas such as Quoting, Account Management, Business Development, and more. You will have an interest in trade products and an understanding of how to drive sales within a retail environment. Experience in the industry is always a plus, however we will make the most of your transferable skills and give you the tools you'll need to succeed.

You’ll need

• Previous experience in a customer service and administrative based role is desirable
• Good computer literacy and the ability to learn new systems including emails, quoting and CRMs
• To be detail oriented with a professional approach
• Confidence to reach out to, connect with, and communicate with customers
• Genuine interest in trade products and an eagerness to learn more about products and services
• To act with integrity, be safe and do your best

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.