Trade Specialist

Bunnings Group; Batemans Bay; On-site; AUD 86,789,000 - 89,544,000; Full time

Benefits offered by this job

Team discount

OnePass membership

100+ team member benefits

Parental leave 12 weeks

Festive gifts

Cafe discounts

Travel opportunities

Job summary

Bunnings Group is seeking a Trade Specialist to serve our trade customers, building relationships and managing high-volume inventory and logistics to support your warehouse's growth.

You will engage with residential builders, carpenters, plumbers, electricians, and more, with paid adult rate of $30.74 per hour for this role, and clear pathways into roles such as Quoting, Account Management, and Business Development.

Qualifications

• Experience in customer service and administration is desirable.
• Strong computer literacy and ability to learn new systems including emails, quoting and CRMs.
• Detail oriented with a professional approach and strong communication with customers.

Responsibilities

• Provide our customers with the best experience, with a focus on trade products.
• Be responsible for our customer management and quoting systems.
• Generate future sales leads and maintain relationships within your local area and local organisations.

Skills

Customer service

Administrative skills

CRM systems

Quoting systems

Computer literacy

Attention to detail

Communication skills

Tools

CRM software

Quoting software

Microsoft Office

Job description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career, and no matter where you start with us, that pathway is yours to build.

About the role

Joining Bunnings as a Trade Specialist, you'll bring your knowledge, passion and enthusiasm to provide the best experience to our trade customers. You'll have the chance to develop skills in relationship building, high-volume inventory management and logistics, while playing a crucial role in contributing to your warehouse's commercial growth. You'll handle a diverse client portfolio, including residential builders, carpenters, plumbers, electricians, and more.

We provide an adult pay rate for 18 years of age and above at $30.74 per hour for this role.

What’s involved

• Provide our customers with the best experience, with a focus on trade products
• Be responsible for our customer management and quoting systems
• Generate future sales leads and maintain relationships within your local area and local organisations
• Work as part of a supportive and inclusive team that makes a difference in the community and has fun along the way

Who we’re looking for

If you’re passionate about customer service and driven to advance your career, this role is for you. It offers pathways into other areas such as Quoting, Account Management, Business Development, and more. You will have an interest in trade products and an understanding of how to drive sales within a retail environment. Experience in the industry is always a plus, however we will make the most of your transferable skills and give you the tools you'll need to succeed. You’ll need:

• Previous experience in a customer service and administrative based role is desirable
• Good computer literacy and the ability to learn new systems including emails, quoting and CRMs
• To be detail oriented with a professional approach
• Confidence to reach out to, connect with, and communicate with customers
• Genuine interest in trade products and an eagerness to learn more about products and services
• To act with integrity, be safe and do your best

Fairness & support

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail]. Bunnings reserves the right to close job advertisements at any time. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Please note, you must be age 15 or over to apply for a role at Bunnings.

Background checks

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.