Trade Services Executive

Cmcmarkets; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Leave entitlements: My Days + birthday

Zero-trade accounts for staff/family

Learning & development programs

Wellbeing hub with discounts

Office culture events and snacks

Job summary

CMC Markets in Barangaroo, Sydney, is seeking a Trade Services Executive to represent the brand and respond to client inquiries across phone, email, live chat, and messaging. You will contribute to a superior client experience and uphold the company’s reputation for excellent service.

The role emphasizes a strong customer service mindset, effective communication, and resilience in a high-volume environment, with training and development opportunities available.

Qualifications

• High customer service orientation and ability to thrive in a client-centric environment.
• Strong communication skills, both verbal and written.
• Comfort with high-volume client interactions via phone, email, chat.
• Demonstrates resilience and adaptability in a fast-paced service role.
• Eligibility to work in Australia permanently.

Responsibilities

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps clients returning.
• Identify opportunities to enhance the client experience, contributing to industry-leading reputation.
• Provide clients a world-class experience.

Skills

Customer service

Communication

Multitasking

Written English

Resilience

Tools

CRM systems

Job description

If you also believe that everyone should be able to achieve their financial potential, then you'll love contributing to CMC Markets' company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that's growing with you, by global expansion and product offering.

As a Trade Services Executive at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of "Canstar's Most Satisfied Customers" award.

Based in our vibrant Barangaroo office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills, and lay the foundation for a thriving career in the industry whilst participating in our career development pathway.

Your journey begins with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth.

Why You'll like working here

• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.
• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
• Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.
• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing.
• Collaboration: We believe that great things happen when smart people work together, that's why we've made the decision to work five days in the office.
• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you're into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What you'll be working on

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
• Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
• Provide our clients a world-class experience.

Your experience and expertise directly impacts the satisfaction of our clients, as millions of their trades are successfully executed annually.

What will help you be successful?

• Has a strong customer service orientation and thrives in a client-centric environment.
• Demonstrates passion and enthusiasm for the global financial markets, CFD trading, or investments industry.
• Communicates effectively, both verbally and in writing.
• Shows resilience and adaptability in a high-volume call centre setting.
• Eligibility to work in Australia permanently.
• Previous customer service experience is a plus, but your attitude and willingness to learn are what truly matter.

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

We look forward to hearing from you!

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.