Trade Officer

Victorian Chamber of Commerce and Industry; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

LiveHire Limited in Melbourne, Australia is seeking a Trade Officer to support the International Trade team with administrative and documentation duties. You will ensure accurate processing of trade documents and assist with onboarding and platform training for customers.

Success in this role requires high-volume administrative experience, sharp attention to detail, and strong communication skills. Police check and a valid driver’s license are referenced as prerequisites.

Qualifications

• Experience in a high-volume administration or regulated processing environment.
• Strong attention to detail and a commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Customer-focused and collaborative approach.

Responsibilities

• Process Certificates of Origin, Declaration Documents and ATA Carnets accurately and in line with procedures.
• Review documentation and escalate potentially non-compliant applications.
• Maintain accurate customer records and supporting documents in internal systems.
• Prepare invoices, payment transactions and reports as required.
• Respond to customer enquiries regarding registrations, documents, payments and processes.
• Guide customers through onboarding and platform usage; provide system demonstrations and training.
• Resolve customer queries and complaints and escalate issues when needed.
• Liaise with external stakeholders and build positive working relationships.
• Identify recurring issues and suggest practical improvements.
• Support team with workload balancing as required.

Skills

High-volume administration

Attention to detail

Multitasking

Written and verbal communication

Tools

Salesforce

Microsoft Office

Job description

We are looking for a highly organised and customer-focused Trade Officer to join our International Trade team.

In this role, you will provide administrative and documentation support to clients, ensuring international trade documents are processed accurately, efficiently and in accordance with relevant procedures.

In this role you will:

• Process Certificates of Origin, Declaration Documents and ATA Carnets accurately and in accordance with relevant procedures.
• Review documentation and identify and escalation potentially non-compliant applications.
• Maintain accurate customer records, interactions and supporting documentation within internal systems.
• Prepare invoices, payment transactions and reports as required.
• Respond to customer enquiries relating to registrations, document applications, payments and processes.
• Guide customers through onboarding and the use of relevant platforms.
• Provide system demonstrations and training to customers when required.
• Resolve customer queries and complaints, escalating issues where appropriate.
• Liaise professionally with external stakeholders and build positive working relationships.
• Identify recurring customer or system issues and suggest practical improvements.
• Work collaboratively with the team and provide support across workloads when required.

About you

To be successful in this role, you will have:

• Experience in a high-volume administration, regulated processing or customer service environment.
• Strong attention to detail and a commitment to accuracy.
• The ability to manage multiple priorities and meet strict deadlines.
• Strong written and verbal communication skills.
• A professional and customer-focused approach.
• Good problem-solving skills and sound judgement around when issues should be escalated.
• A collaborative approach and willingness to support your team.
• Confidence using Microsoft Office and CRM systems such as Salesforce, with the ability to quickly learn new technology.

Previous experience or exposure to international trade, freight forwarding or logistics will be highly regarded, but is not essential.

Please note that the successful applicant will be subject to a satisfactory police check as a pre-condition of employment. Applicants must also hold a valid driver’s licence.

Our Commitment to Equity, Diversity & Inclusion

We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. We welcome and encourage applications from First Nations people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please let us know in your application.