Trade Counter Sales (Customer Service) & Warehouse Operator (Balcatta, Wa)

Csr; Perth; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Parental leave

Employee assistance program

52 weeks of superannuation payment

Job summary

CSR Balcatta is hiring for Trade Counter Sales (Customer Service) & Warehouse Operator. This full-time role is based in Balcatta, WA, delivering exceptional customer service in-store and in the warehouse, taking orders, stock control, and forklift duties.

You will join a diverse team with training and progression opportunities. Working hours are Monday to Friday 6:30 am–4:00 pm, plus every third Saturday 7:00 am–12:00 pm (overtime). CSR benefits apply.

Qualifications

• Demonstrated excellent customer service and communication.
• Able to interact confidently with customers.
• Experience in fast-paced retail or warehouse environment.

Responsibilities

• Provide exceptional customer service in-store and in the warehouse.
• Take orders and process transactions on a computer.
• Move stock and maintain accurate stock presentation.
• Load trucks and ensure safety compliance.
• Unload inbound stock and assist in loading customer vehicles.
• Maintain documentation and labeling of products.
• Support warehouse picking and inventory checks.
• Contribute to store revenue and margin targets.

Skills

Customer service

Communication

Teamwork

Problem solving

Cash handling

Education

High school diploma

Tools

POS systems

Forklift operation

Job description

Trade Counter Sales (Customer Service) & Warehouse Operator (Balcatta, WA)

• Attractive pay + super + CSR benefits
• Genuine career progression and training provided.
• Diverse and Inclusive team!

About the role The Trade Counter Sales (Customer Service) & Warehouse Operator (Balcatta, WA) role is a Full-time position, based at Balcatta, WA. Reporting to the Store Manager you will join our Gyprock Trade Centre delivering exceptional customer service and attaining operational excellence within the store and warehouse. In this role you will:

• Provide exceptional customer service for all our customers in store and in the warehouse (walk in, emails and over the phone)
• Taking orders, processing on a computer and assisting the customers.
• Stock movements and the maintenance of stock.
• Loading trucks with customer orders for distribution and comply with safety requirements.
• Unloading inbound orders of stock.
• Serving customers in the warehouse part of the store, e.g. loading customers vehicles with a forklift, or manually as required.
• Ensuring documentation, labelling and presentation of product is adhered to.
• Warehouse operations including picking orders, inventory counts and general housekeeping.
• Contributes to achievement of store revenue and margin budgets.

Your working hours are Monday to Friday, 6:30 am to 4:00 pm, plus every third Saturday from 7:00 am to 12:00 pm (paid as overtime). You may be required to work as close by stores from time to time.

What you bring to the role

• Possess a strong work ethic.
• To be able to approach, connect and confidently interact with customers.
• An eagerness to learn about products and services.
• Computer literacy and/or familiarity with POS systems will be highly regarded.
• Must have excellent customer service & communication skills.
• Must be confident and well-presented when dealing with customers.
• Experience working in a fast paced and busy environment.
• Collaborate with team members and supervisors to meet daily targets and deadlines.
• Forklift licence is essential.

What is on offer?

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

At CSR, we're building a better future together. We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems. At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.