Trade Counter Assistant - Plumbing Waterloo

Reece Group; Waterloo; On-site; AUD 45,000 - 57,000; Full time

Benefits offered by this job

Stable full time employment

Performance based bonuses

Paid annual leave, sick leave, and Par

Parental leave

Continuous learning and development

Generous home renovation discounts

Reece Boost cashback and discounts

Job summary

Reece Group is seeking a branch staff member at Waterloo to support plumbers and tradespeople by providing product information, quotes, and order fulfilment. This role involves stock control, deliveries, and maintaining a welcoming branch environment.

Ideal candidates will have a growth mindset, strong customer service skills, and a willingness to learn about our products. A clean driver’s license is beneficial, with room to develop within our network.

Qualifications

• Experience in customer service or retail is beneficial.
• Willingness to learn and develop product knowledge.
• Ability to handle inquiries, quotes and stock control.

Responsibilities

• Provide customer service and product information to customers.
• Prepare quotes in person and over the phone.
• Assist with pick packing and stock control activities.
• Maintain a safe, organised, welcoming branch environment.
• Make deliveries to customers using a company vehicle.
• Continue upskilling with on-the-job training initiatives.

Skills

Customer service

Product knowledge

On-the-job training

Technological adaptability

Tools

Forklift licence

Job description

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About The Role

As part of the Branch Staff team at Waterloo Plumbing, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

No plumbing experience? No Problem.

Skills

• Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.
• Access to self-paced online learning modules to help build your skills and confidence throughout your career.
• Ongoing courses and opportunities to try something challenging and unlock a new skill.

Your day-to-day

A Typical Day Involves

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Maintaining a safe, organised, and welcoming branch environment
• Make deliveries to customers using a company vehicle
• Continue upskilling with tailored on the job training initiatives

We’d Love To Hear From You

• We're looking for people with career potential and a growth mindset.
• Previous experience in customer service and enjoys helping people both in person and over the phone.
• Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.
• Tech-savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence. Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Our Perks And Benefits

• Stable full time employment.
• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave
• Continuous learning and development programs to support your career goals.
• Generous discounts for those looking to renovate their home.
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.