Trade Counter Assistant - Maribyrnong

Reece Australia Pty Ltd; Melbourne; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Bonuses

Annual leave

Learning programs

Discounts

Reece Boost

Parental leave

Job summary

Reece Australia Pty Ltd is seeking a Trade Counter Assistant for its Maribyrnong branch. You will support plumbers and tradespeople by helping them access products, provide quotes, and assist with branch operations.

The role involves customer service, stock handling, occasional deliveries, and maintaining a safe, tidy shop floor. Weekend shifts and ongoing development opportunities are available.

Qualifications

• Customer service experience with a focus on helping customers in person and over the phone
• Ability to pick orders, maintain shop displays and ensure information is accurate
• Tech-savvy and able to learn new systems quickly
• Clean, valid driver’s licence and willingness to work weekends

Responsibilities

• Provide customer service and information about products
• Provide quotes in person and over the phone
• Undertake pick packing and stock control activities
• Help keep the branch tidy and safe
• Make occasional deliveries to customers using a company vehicle

Skills

Customer service

Retail sales

Tech-savvy

Driver's licence

Job description

Trade Counter Assistant - Maribyrnong

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About the role

As part of the Trade Counter team in Maribyrnong, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

Your day-to-day

A typical day involves:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Make occasional deliveries to customers using a company vehicle

We’d love to hear from you if you’re someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Is tech-savvy and adaptable to learning new systems
• Has a clean, valid driver’s licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our perks and benefits:

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that’s the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions.