Trade Counter Assistant - Concord

Reece Australia Pty Ltd; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Stable full-time employment

Performance based bonuses

Paid annual leave, sick leave, and Par

Job summary

Reece Australia Pty Ltd is hiring a Trade Counter Assistant at Concord Plumbing. You’ll help tradespeople access plumbing products, provide quotes, and support branch operations. You’ll be part of a team focused on service, accuracy, and safety.

Join a company with extensive training, career growth, and employee discounts across business units. A driver’s licence is required; forklift licence is a plus. This is a stable full-time opportunity in a busy branch setting.

Qualifications

• Previous experience in customer service and enjoys helping people both in person and over the phone.
• Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.
• Tech-savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence.
• Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Responsibilities

• Providing customer service and information about products.
• Providing quotes both in person and over the phone.
• Undertaking pick packing and stock control activities.
• Maintaining a safe, organised, and welcoming branch environment.
• Make deliveries to customers using a company vehicle.
• Continue upskilling with tailored on the job training initiatives.

Skills

Customer service

Excellent communication

Valid driver’s license

Forklift license (preferred)

Tech-savvy

Job description

Trade Counter Assistant - Concord

About Reece Plumbing We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About the opportunity

As part of the Branch Staff team at Concord Plumbing, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

No industry experience? No problem.

We believe skills can be taught. Whether you're new to the industry or looking for your next career opportunity, we’ll set you up for success with:

• Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.
• Access to self-paced online learning modules to help build your skills and confidence throughout your career.
• Ongoing courses and opportunities to try something challenging and unlock a new skill.

Your day-to-day

• Providing customer service and information about products.
• Providing quotes both in person and over the phone.
• Undertaking pick packing and stock control activities.
• Maintaining a safe, organised, and welcoming branch environment.
• Make deliveries to customers using a company vehicle.
• Continue upskilling with tailored on the job training initiatives.

We’d love to hear from you.

We're looking for people with career potential and a growth mindset.

• Previous experience in customer service and enjoys helping people both in person and over the phone.
• Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.
• Tech-savvy and adaptable to learn new systems.
• Holds a clean, valid driver’s licence.
• Valid Forklift licence is ideal but not essential.
• Wants to develop their career - either locally, within our broader network or head office!

Our perks and benefits

• Stable full-time employment.
• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave.
• Continuous learning and development programs to support your career goals.
• Generous employee discounts across all Reece business units (Plumbing, Bathrooms, HVAC, Irrigation, Fire, and more).
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, shopping, travel, and more.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions.