Trade Counter Assistant - Camberwell

Reece Group; City of Melbourne; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Bonuses

Paid annual leave

Career development programmes

Staff discounts

Cashback benefits

Job summary

Reece Group is seeking a customer-focused team member for its Camberwell trade counter. You will help plumbers access plumbing and bathroom products, provide quotes in person and by phone, and support daily branch operations.

The role involves stock control, shop floor presentation, and occasional deliveries. Flexible shifts including weekends are available, with opportunities to develop within the network and head office.

Qualifications

• Experience in retail sales or customer service is required.
• Ability to assist customers in person and over the phone.
• Comfort with using systems and learning new software.

Responsibilities

• Assist plumbers and tradespeople with product information and quotes.
• Handle pick packing and stock control tasks.
• Maintain tidy, safe branch environment and assist with occasional deliveries.

Skills

Customer service

Retail sales

Communication

Tech-savvy

Tools

POS systems

Job description

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About the role

As part of the Trade Counter team in Camberwell, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

A typical day involves:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Make occasional deliveries to customers using a company vehicle

We’d love to hear from you if you’re someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Is tech-savvy and adaptable to learning new systems
• Has a clean, valid driver’s licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our perks and benefits:

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.