TPD CoE Claims Technical Specialist

TAL Australia; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Inclusive Employer recognition

Diversity Champions network

Reconciliation actions plan

Job summary

TAL Australia is a leading life insurer with a long history of protecting Australians. The TPD CoE Claims Technical Specialist role focuses on upholding best-practice standards, guiding complex decisions, and driving improvements across claims governance and training programs.

You will strengthen medical examination standards, embed regulatory requirements, and lift capability within the claims team to deliver better outcomes for customers at important moments.

Qualifications

• 10+ years' experience in life insurance claims in technical or leadership roles.
• Deep expertise in TPD claims and end-to-end assessment processes.
• Knowledge of medico-legal frameworks, ETE, employability and policy definitions.
• Understanding regulatory requirements including the Life Insurance Code of Practice, ICA and privacy principles.
• Ability to train and guide others; strong communication and stakeholder engagement.

Responsibilities

• Lead specialist resource and panel governance to ensure high-quality TPD assessment outcomes.
• Build team capability through targeted coaching, training, and adoption of best practice frameworks.
• Elevate independent medical examination standards through technical reviews and provider oversight.
• Influence complex claim decisions using evidence-based insights aligned to TPD policy definitions.
• Strengthen governance and compliance by embedding claims standards and regulatory requirements.
• Drive continuous improvement by leveraging insights and emerging trends to enhance performance and customer outcomes.

Skills

Claims management

Leadership

Communication

Stakeholder engagement

Job description

Company Description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

At TAL, the TPD CoE Claims Technical Specialist plays a pivotal role in contributing to best practice standards and processes for TPD claim assessment and uplifting capability through targeted training and embedding best practice frameworks.

By guiding complex decision making and strengthening standards across our Group and Individual claims team, this role upholds the integrity of our products and promises we make to customers. It’s an opportunity to drive continuous improvements, build capability, and make a meaningful impact – supporting better outcomes for Australians at the moments that matter most.

In This Role You Will

• Lead specialist resource and panel governance to ensure high-quality TPD assessment outcomes.
• Build team capability through targeted coaching, training, and adoption of best practice frameworks.
• Elevate independent medical examination standards through technical reviews and provider oversight.
• Influence complex claim decisions using evidence-based insights aligned to TPD policy definitions.
• Strengthen governance and compliance by embedding claims standards and regulatory requirements.
• Drive continuous improvement by leveraging insights and emerging trends to enhance performance and customer outcomes.

Qualifications

• 10+ years' experience in life insurance claims within technical or leadership roles
• Deep expertise in TPD claims and end-to-end assessment processes
• Strong knowledge of medico-legal frameworks, ETE, employability and policy definitions
• Sound understanding of regulatory requirements including the Life Insurance Code of Practice, ICA and privacy principles
• Ability to build capability and confidence in others through training and guidance
• Strong communication and stakeholder engagement skills, with the ability to influence outcomes constructively

Additional Information

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.