Initiatives Coordinator

TAL Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounted insurance

Wellbeing programs

Flexible working options

Job summary

TAL, Australia’s leading life insurer, is seeking a Change Lead for the TPD Claims team to coordinate initiatives that improve the customer and partner experience. You will work across teams to ensure changes are delivered thoughtfully, embedded effectively, and aligned with best practice in claims management.

In this role you will build strong stakeholder relationships, manage delivery timelines, track progress, and provide reporting while supporting day-to-day administration and maintaining

Qualifications

• Experience in life insurance or financial services with an understanding of customer and business priorities.
• Coordinate multiple initiatives effectively, balancing competing priorities to deliver outcomes on time.
• Build strong relationships with stakeholders to support collaboration, engagement and successful change delivery.
• Communicate clearly and confidently, keeping stakeholders informed and aligned through change.
• Apply strong attention to detail to manage information accurately and support high-quality outcomes.
• Demonstrate resilience, adaptability and a proactive approach to solving problems in a dynamic environment.

Responsibilities

• Coordinate strategic initiatives and implementation activities to support successful change outcomes across TPD Claims.
• Partner with stakeholders to align priorities, manage deliverables and drive business readiness.
• Work with business stakeholders to coordinate overall TPD training program schedule.
• Track initiative progress and provide meaningful reporting to enable informed decision-making and internal change and comms briefings.
• Support the team with day to day administrative functions.
• Ensure compliance with regulatory, governance and quality standards while delivering customer-focused outcomes.

Skills

Life insurance experience

Change coordination

Stakeholder management

Clear communication

Attention to detail

Resilience & adaptability

Job description

• Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

• Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

At TAL, this role in this newly formed team helps bring meaningful improvements to the claims experience by coordinating initiatives that support better outcomes for customers, partners and our people. Working across teams, the role ensures change is delivered thoughtfully, embedded effectively and aligned to best practice claims management. By connecting stakeholders, supporting capability uplift and driving continuous improvement, this role plays an important part in helping TAL fulfil its purpose of protecting Australians and giving them confidence for the future when they need it most.

In This Role You Will

• Coordinate strategic initiatives and implementation activities to support successful change outcomes across TPD Claims.
• Partner with stakeholders to align priorities, manage deliverables and drive business readiness.
• Work with business stakeholders to coordinate overall TPD training program schedule.
• Track initiative progress and provide meaningful reporting to enable informed decision-making and internal change and comms briefings.
• Support the team with day to day administrative functions.
• Ensure compliance with regulatory, governance and quality standards while delivering customer-focused outcomes.

Qualifications

• Bring experience in life insurance or financial services, with an understanding of customer and business priorities.
• Coordinate multiple initiatives effectively, balancing competing priorities to deliver outcomes on time.
• Build strong relationships with stakeholders to support collaboration, engagement and successful change delivery.
• Communicate clearly and confidently, keeping stakeholders informed and aligned through change.
• Apply strong attention to detail to manage information accurately and support high-quality outcomes.
• Demonstrate resilience, adaptability and a proactive approach to solving problems in a dynamic environment.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.