Claims Team Manager

SmartRecruiters, Inc.; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

TAL is a leading Australian life insurer with a long history of protecting Australians. The Team Manager role sits within our claims leadership, guiding a high‑performing team to deliver fair and timely outcomes for customers, while upholding compliance and service quality.

You will shape performance, coach staff and manage complex claims with empathy and accountability, contributing to a culture of continuous improvement in a digitally enabled environment.

Qualifications

• Experience leading claims or insurance teams with a track record of delivering strong customer and business outcomes.
• Strong knowledge of life insurance or broader insurance claims enabling confident decision‑making.
• Proven ability to lead day‑to‑day operations balancing performance, service quality and team priorities.
• Excellent communication skills with the ability to engage, influence and build trusted relationships across stakeholders.
• Sound understanding of claims management practices ensuring fair, consistent and customer‑focus outcomes.
• Knowledge of regulatory and industry requirements supporting high‑quality, compliant claims handling.

Responsibilities

• Lead claims portfolio performance to deliver fair, timely and customer‑focused outcomes.
• Develop and empower team members to build capability, engagement and high performance.
• Resolve complex claims and escalations with sound judgment, empathy and accountability.
• Drive service excellence by improving customer experiences and strengthening trust.
• Champion risk and compliance standards to ensure quality, consistency and regulatory adherence.
• Optimise operational performance through effective resource management, coaching and continuous improvement.

Skills

Leadership

Insurance claims

Operational management

Communication

Regulatory compliance

Stakeholder engagement

Job description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Contract Opportunity until March 2027

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

At TAL, we’re redefining the claims experience to deliver greater care, confidence and support when customers need it most. As a Team Manager, you’ll lead a high-performing claims team that plays a critical role in helping customers navigate life’s challenges with empathy and expertise. By fostering a culture of excellence, continuous improvement and accountability, you’ll help ensure fair, timely and trusted outcomes while empowering your team to make a meaningful difference in the lives of our customers, partners and communities every day.

In this role you will:

• Lead claims portfolio performance to deliver fair, timely and customer-focused outcomes.
• Develop and empower team members to build capability, engagement and high performance.
• Resolve complex claims and escalations with sound judgement, empathy and accountability.
• Drive service excellence by improving customer experiences and strengthening trust.
• Champion risk and compliance standards to ensure quality, consistency and regulatory adherence.
• Optimise operational performance through effective resource management, coaching and continuous improvement.

Qualifications

• Experience leading claims or insurance teams, with a track record of delivering strong customer and business outcomes.
• Strong knowledge of life insurance or broader insurance claims, enabling confident and informed decision-making.
• Proven ability to lead day-to-day operations, balancing performance, service quality and team priorities.
• Excellent communication skills, with the ability to engage, influence and build trusted relationships across stakeholders.
• Sound understanding of claims management practices, ensuring fair, consistent and customer-focused outcomes.
• Knowledge of regulatory and industry requirements, supporting high-quality, compliant claims handling and service delivery.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.