Tourism & Community Manager

Lincoln Place; Nambucca Heads; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discount across major retailers

Paid parental leave

Novated leasing

Employee Assistance Program

On the job training

Job summary

Lincoln Place is seeking an experienced Community Manager to lead operations across our Nambucca communities, covering both short-stay and long-stay accommodation. This role oversees service standards, the resident and guest lifecycle, compliance, financial performance, facilities, WHS, and team leadership.

At Nambucca Heads, the role will support the development program through to completion in late 2026, partnering with the Development team on settlements, handovers, defect management and

Qualifications

• Accommodation, tourism, hospitality or community management experience.
• Ability to lead daily operations and supervise diverse stakeholders.
• Strong communication and relationship management skills.
• Experience in regional tourism or land-lease communities and emergency procedures or First Aid is highly regarded.

Responsibilities

• Oversee daily operations across accommodation, facilities and community spaces.
• Lead and coordinate on-site team members, housekeeping, maintenance, consultants and contractors.
• Manage group stays and school/educational camp programs.
• Build relationships with residents, guests, groups and the local community.
• Act as escalation point for operational issues, enquiries and complaints.
• Oversee reservations, occupancy reporting, forward bookings and site administration.
• Manage budget delivery, occupancy and rate card performance, arrears and purchasing.
• Ensure compliance with Residential (Land Lease) Communities Act 2013 and related obligations.
• Oversee maintenance, contractor supervision, turnover and safety inspections.
• Maintain WHS standards and conduct inductions and emergency planning.
• Support settlements, handovers and transition to operations for new stages.
• Monitor guest experience and identify service improvements.

Skills

Operations leadership

Team supervision

Stakeholder management

Communication

Compliance

WHS

First Aid certification

Job description

We exist to empower Australians to live their best years. Lincoln Place is Australia’s trusted provider of vibrant lifestyle neighbourhoods offering modern, thoughtfully designed homes, desirable spaces and feel-good facilities that foster connection, wellbeing, and financial freedom. We create carefully designed land-lease communities and tourist parks, offering exceptional value and quality, where residents and guests enjoy simple pleasures every day. We have a one team, customer first approach, with continual learning a fundamental part of our business. Visit our site www.lincolnplace.com.au for more information

About the Opportunity

We are seeking an experienced Community Manager to lead operations across our Nambucca communities, covering both short-stay and long-stay accommodation. This role oversees service standards, the resident and guest lifecycle, compliance, financial performance, facilities, workplace health and safety, and team leadership. At Nambucca Heads, the role will also support the active development program through to completion in late 2026, partnering with the Development team on settlements, handovers, defect management and transition into operations.

What you will do

• Oversee daily operations across accommodation, common facilities and community spaces, ensuring all areas are presented to standard.
• Lead and coordinate on-site team members, housekeeping, maintenance teams, consultants and contractors.
• Manage organised group stays, including school and educational camp programs, arrivals, departures and daily requirements.
• Build strong relationships with residents, guests, group organisers, schools, tourism operators and the broader Nambucca community.
• Act as the escalation point for operational issues, enquiries, complaints, disputes and group requirements.
• Oversee reservations, occupancy reporting, forward bookings, group schedules, financial transactions and site administration.
• Manage budget delivery, occupancy and rate card performance, arrears, purchasing and cost control across both sites.
• Ensure compliance with the Residential (Land Lease) Communities Act 2013, including site fees, disclosure obligations, community rules and Residents Committee engagement.
• Oversee planned and reactive maintenance, contractor supervision, cabin and site turnover, pool and plant compliance, grounds presentation and inspections.
• Maintain WHS standards, including emergency planning, risk registers, incident reporting and staff and contractor inductions.
• Support new home settlements, handover inspections, defect management and transition of completed stages into operations.
• Monitor guest experience, group feedback, service standards and online reputation, identifying improvements where required.

What do you bring?

You are an experienced accommodation, tourism, hospitality or community management professional who is confident leading daily operations, supervising teams and managing diverse stakeholders. You bring strong communication, conflict resolution and relationship management skills, with a practical approach to compliance, safety, maintenance and financial performance. Experience in regional tourism, land-lease communities, emergency response protocols or First Aid certification will be highly regarded.

What’s in it for you?

You will join a purpose-led organisation with a supportive team culture and the opportunity to make a meaningful impact across vibrant residential and tourism communities.

• Discount across major retailers
• Paid parental leave
• Novated leasing
• Employee Assistance Program
• On the job training with professional development opportunities to enhance your already established skill set.