Threat Strategy Lead: Email Security & Threat Hunting

Proofpoint; Queensland; Remote; AUD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Job summary

Proofpoint is seeking an experienced security professional to manage and monitor support interactions for strategic customers, respond to escalations, and guide threat hunting initiatives focused on email-borne threats. You will build a deep understanding of customers’ environments and craft proactive, technical recommendations using Proofpoint solutions.

Responsibilities include reviewing system status, coordinating with internal teams, and delivering customer-facing briefings to communicate

Qualifications

• 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• Managed security or consultancy experience is required
• Knowledge of data communication concepts and technologies, specifically email and networking
• Working knowledge of Windows, Active Directory, and Microsoft Exchange
• A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
• Ability to effectively work in a team environment as well as independently
• Must be proactive and have outstanding verbal and written communication skills
• The successful candidate will have relevant experience with Proofpoint products and understand threat protection
• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
• Proactive, self-starter driven by setting and achieving goals

Responsibilities

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Uses independent judgment within broad parameters
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
• Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, BEC, credential harvesting, malware delivery, and abuse of trusted services
• Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patterns
• Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends
• Investigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organization
• Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions
• Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections
• Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences

Skills

Threat hunting

Email security

Customer engagement

Proactive communication

Team collaboration

Tools

Windows Admin

Active Directory

Microsoft Exchange

Job description

Proofpoint is seeking an experienced security professional to manage and monitor support interactions for strategic customers, respond to escalations, and guide threat hunting initiatives focused on email-borne threats. You will build a deep understanding of customers’ environments and craft proactive, technical recommendations using Proofpoint solutions.

Responsibilities include reviewing system status, coordinating with internal teams, and delivering customer-facing briefings to communicate