Therapeutic Support Worker

Big Brown House; Newcastle; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Competitive pay

TCI qualification

Career development

Supervision & training

24/7 support

Job summary

Big Brown House is seeking passionate, reliable individuals to join our team as Therapeutic Support Worker on a casual basis. Our services provide personalised care for children and young people in a therapeutic residential setting, with emphasis on safety and high-quality support.

You will assist with day-to-day activities, build trusted relationships, and work across the Hunter region. A relevant qualification and current checks are required; induction and ongoing training are provided.

Qualifications

• Ability to work across the Hunter region.
• Be reliable and available for shift work, including weekends, public holidays, overnight shifts, and active night shifts.
• A comprehensively insured, reliable vehicle suitable to transport children and young people.
• Current paid Working with Children Check.
• Clear and current National Criminal History Check.
• Current First Aid Certificate.
• Certificate IV or Diploma in Community Services, Youth Work, Children's Services, Counselling, Case Management, or relevant field.
• Induction process and ongoing training to equip you with the skills to be an outstanding Therapeutic Support Worker.

Responsibilities

• Managing challenging situations with a positive attitude, applying policy, procedure, and legislation requirements.
• Delivering high quality services to children and young people with high and complex needs in a therapeutic residential setting.
• Provide active support to our children and young people by being a positive role model and assisting them in day-to-day activities, including getting dressed and showered, preparing meals, coordinating activities, transportation, planning for and achieving daily goals.
• Forming and maintaining professional, nurturing relationships with the children and young people by building trust through active engagement.
• Administering medication, understanding young people’s health and wellbeing plans while following medication documentation and protocols.
• Working effectively with minimal supervision both individually and as part of a team.
• Ensuring the safety and well‑being of all children and young people at all times.

Skills

Hunter region

Shift work

Weekends

Reliable vehicle

Working with Children Check

National Criminal History Check

First Aid

Cert IV/Diploma

Induction & Training

Education

Certificate IV or Diploma in Community Services, Youth Work, Children's Services, Counselling, Case Management, or relevant field

Job description

Big Brown House (BBH) is a community-based organisation focused on providing holistic family support and child protection. As a provider of choice across NSW, Big Brown House supports Children and Young People in the community with Emergency Care, Support Services, Foster Care and Respite.

Big Brown House is an accredited Out of Home Care Provider, providing a range of services to support safe, stable and nurturing homes, for children and young people who are vulnerable, so they can reach their full potential.

Each day our therapeutic and quality services provide every opportunity for children, families and communities to connect and thrive.

Big Brown House is a learning organisation! We are dedicated to looking at opportunities to grow, providing extensive and adequate training, optimising every individual’s experience, and identifying ways we can improve our processes.

We are passionate about supporting our staff to achieve their professional goals through ongoing development, this includes traineeship options for staff who have relevant industry experience and are looking to take the next step in their career.

What are our values?

At Big Brown House, children and young people are at the core of everything we do.

Our values are our foundation and we take pride in upholding a culture that embraces safety, support, quality, respect, and acceptance.

About You

Big Brown House provides all employees with the tools and qualifications to become an effective part of the team!

Criteria:

• Ability to work across the Hunter region.
• Drive and motivation to make a difference in the lives of children and young people in our community.
• Be reliable and available for shift work, including weekends, public holidays, overnight shifts, and active night shifts.
• A comprehensively insured, reliable vehicle that is suitable to transport children and young people.
• Current paid Working with Children Check.
• Clear and current National Criminal History Check.
• Current First Aid Certificate.
• Certificate IV or Diploma in Community Services, Youth Work, Children's Services, Counselling, Case Management, or relevant field.
• Please note, we conduct a thorough induction process and offer ongoing training to equip you with the skills to be an outstanding Therapeutic Support Worker.

The Role:

Our team is currently seeking passionate, dedicated, and reliable individuals to empower our children and young people on a Casual basis. Our services are provided in a personalised setting to achieve quality care and a safe environment.

As a Therapeutic Support Worker with BBH, your responsibilities will include:

• Managing challenging situations with a positive attitude, applying policy, procedure, and legislation requirements.
• Delivering high quality services to children and young people with high and complex needs in a therapeutic residential setting.
• Provide active support to our children and young people by being a positive role model and assisting them in day-to-day activities, including getting dressed and showered, preparing meals, coordinating activities, transportation, planning for and achieving daily goals.
• Forming and maintaining professional, nurturing relationships with the children and young people by building trust through active engagement.
• Administering medication, understanding young people’s health and wellbeing plans while following medication documentation and protocols.
• Working effectively with minimal supervision both individually and as part of a team.
• Ensuring the safety and well‑being of all children and young people at all times.

What are the benefits of being part of the BBH team?

• We offer a competitive hourly rate based on SCHADS Award Level 2.1 - 2.2 (pending qualifications)
• We provide you with internationally recognised Therapeutic Crisis Intervention qualification.
• We are a growing organisation with great opportunities for professional development for our staff.
• We offer reflective practice and ongoing training, supervision, and support.
• We support our staff by offering 24/7 crisis and incident support.

For any recruitment enquiries, please contact our recruitment team at ***********@bigbrownhouse.com.au.