Therapeutic Care Team Leader

SYC; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Birthday off

Salary packaging

Loyalty leave (1 extra week)

Discounted private health cover

Employee Assistance Program

Wellbeing leave

Job summary

SYC's Specialised Residential Care (SRC) program is seeking an experienced Therapeutic Care Team Leader to guide a dedicated team in a trauma-informed home in Gilles Plains, with duties including oversight of care delivery, supervision of Therapeutic Care Workers and collaboration with stakeholders.

The role is full-time and fixed-term until 8 January 2028, with occasional travel to the Kent Town head office and other SYC locations.

Qualifications

• Previous experience leading a team in a residential care setting.
• Experience with trauma-informed approaches and child safeguarding.
• Ability to manage timesheets, incident reports and case notes.
• Willingness to participate in an out-of-hours on-call roster.
• Current Working with Children Check and National Police Check.

Responsibilities

• Oversee daily operations of the home and supervise TCWs.
• Ensure delivery of high-quality therapeutic care.
• Mentor team members and provide resources and training.
• Collaborate on transition plans for children and young people.
• Maintain administrative tasks including financial oversight, timesheets, leaves, and case notes.
• Engage with stakeholders to support wellbeing.

Skills

Leadership

Trauma-informed care

Mentorship

Supervision

Interpersonal skills

Communication

Teamwork

Organisation

Education

Certificate IV qualification in Youth Work / Social Work / Social Science / Counselling

Job description

Are you looking for a role where you can make a difference? SYC’s Specialised Residential Care (SRC) program supports children and young people who have experienced significant trauma, abuse, and neglect by utilising a therapeutic approach. Our dedicated team work with children and young people to achieve emotional wellbeing and personal growth.

We are looking for an experienced and motivated Therapeutic Care Team Leader to join our dynamic team on a full time basis, however, this is a fixed-term contract until 08 January 2028. These roles are primarily based in our Gilles Plains home with travel to our Kent Town head office and/or other SYC office based locations.

As a Therapeutic Care Team Leader, you will be responsible for overseeing a team of therapeutic care workers in the home and ensuring the delivery of high-quality therapeutic care services to children and young people residing in the home. You will play a crucial role in providing guidance to your team, while also actively participating in the care process and ensuring practice in the homes is consistently upholding the therapeutic framework.

Key responsibilities for this role include but are not limited to:

• Building and promoting a positive and thriving community that supports the children and young people residing in the home.
• Conducting regular operational supervision meetings with the Therapeutic Care Workers (TCWs) in the assigned home.
• Providing mentorship and support to team members, ensuring they have the necessary resources and training to deliver exceptional care.
• Collaborating with internal and external stakeholders in the creation and implementation of individualised transition plans for children and young people moving into and out of the home.
• Ensuring timely and accurate completion of all administrative tasks, including financial oversight, timesheets, leave requests, and writing case notes and incident reports.

About You

As a natural and experienced leader, you will lead a team and work in a collaborative environment. You will oversee the daily operations of the home, ensuring practice is consistent, predictable, and aligned with organisational expectations, compliance requirements, and trauma-informed principles.

You will use a therapeutically attuned, trauma-informed approach to support young people to feel safe, settled, and valued within a nurturing, home-like environment. You will promote the development of independent living skills, encourage positive engagement with the local community, and foster a strong sense of belonging. Working collaboratively and respectfully, you will support young people to identify, pursue, and achieve their individual goals and aspirations, while recognising and building on their strengths.

The successful candidate will demonstrate:

• Previous experience working with children and young people with complex trauma.
• Strong engagement skills and interpersonal skills giving the ability to interact effectively and sensitively with young people, families, peers, and other service providers to achieve positive outcomes.
• The attention to detail allowing one to navigate challenges with confidence and understanding.
• Strong leadership capability and previous experience leading a team that works across a 24/7 roster.
• Strong organisational and communication skills to ensure all professionals have timely and accurate information.

For this role, you will need to:

• Have the ability to participate in an out-of-hours on-call roster.
• Hold a minimum Certificate IV qualification in a relevant discipline (e.g., Youth Work, Social Work, Social Science, Counselling)orcurrentlyactivelyworking towards a recognised relevant qualification in accordance with DCP requirements.
• Hold a current and valid Working with Children Check and National Police Check
• Hold a current and valid First Aid & CPR certificate
• Hold a current and valid Full Driver’s Licence
• Have previously completed and passed a Psychological Assessment (or willing to complete one)
• Hold a current and valid Safe Environments for Children & Young People: Through Their Eyes (including refreshers)
• Be eligible to work in Australia

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC. To learn more about us, visit our website: https://www.syc.net.au/services/housing-homelessness-support

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [e-mail].