Airport Store Lead: Guest Experience & Team Coach

Soul Origin Sydney Airport Terminal 1; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Soul Origin Sydney Airport Terminal 1 is hiring a Store Supervisor to help lead our busy International Airport location. The role is hands-on, fast-paced and focused on developing high-performing teams while delivering outstanding guest experiences.

You will support the Store Manager in day-to-day operations, drive customer service, maintain operational excellence and ensure compliance standards are met, while creating a positive culture that motivates staff.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong focus on customer service and guest experience.
• Ability to coach and develop team members.

Responsibilities

• Lead shifts and supervise daily store operations.
• Coach and develop team for high performance.
• Ensure exceptional customer service and guest experiences.
• Support Store Manager in maintaining compliance and operational standards.

Skills

Leadership

Customer Service

Team Management

Job description

Soul Origin Sydney Airport Terminal 1 is hiring a Store Supervisor to help lead our busy International Airport location. The role is hands-on, fast-paced and focused on developing high-performing teams while delivering outstanding guest experiences.

You will support the Store Manager in day-to-day operations, drive customer service, maintain operational excellence and ensure compliance standards are met, while creating a positive culture that motivates staff.