Tennis World - Customer Experience Supervisor - NSW

Tennis Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Tickets to Australian Open

Onsite gym

Free parking

Health benefits

Parental leave

Job summary

Tennis World NSW is hiring a Customer Service Supervisor to lead front of house operations in a busy tennis and hospitality environment. The role focuses on delivering exceptional customer experiences and maintaining high standards across the facility.

Seeking proactive team leaders with strong organisational skills, retail/FOH experience, and the ability to manage bookings while fostering staff engagement. Flexible hours and relevant checks are required.

Qualifications

• Front of house and retail operations experience.
• Experience in sports, events, hospitality desirable.
• Ability to obtain Police Check and Working with Children Check.
• Flexible regarding working hours and arrangements.

Responsibilities

• Oversee front of house operations and maintain a clean Pro Shop.
• Manage facility standards across Tennis World Sydney.
• Monitor performance and coach staff on service quality.
• Handle internal and external bookings and stakeholder relations.
• Foster team engagement and productivity.

Skills

Customer service

Communication

Leadership

Organisational skills

Job description

Tennis World - Customer Experience Supervisor - NSW

At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate. Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one.

To help us in achieving our plans we are looking for a Customer Service Supervisor to join our team at Tennis World NSW on a permanent, full-time basis. This role will be to support the afternoon shifts Tuesday‑Saturday 2-10pm.

We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

About the role

We're looking for a proactive, customer-focused team member who is passionate about delivering exceptional experiences and contributing to a vibrant tennis and hospitality environment.

In this role you will be responsible for:

• All aspects of front of house operations are delivered in a friendly and effective manner, including presenting a fresh, clean uncluttered Pro Shop and retail environment
• Maintain and deliver high standards of facility management across all areas within the responsibility of Tennis World Sydney
• Oversee the consistent delivery of excellent customer service and administration at FOH by regularly monitoring performance and offering feedback, training and support to staff as required
• Support all internal and external bookings at Tennis World Sydney, identifying any ways to improve stakeholder relationships to ensure our customer service standards are maintained
• Ensure team engagement and monitor staff productivity, morale, teamwork, communication and job satisfaction

About you

To be successful in this role you will have:

• Strong customer service, communication and relationship-building skills, with the ability to engage effectively with clients, members and key stakeholders
• Excellent organisational, administrative and operational skills, with the ability to prioritise workloads, manage competing deadlines and maintain high attention to detail
• Experience in sports, events, retail, functions or hospitality environments desirable
• Qualifications in food and beverage, first aid and responsible serving of alcohol desired
• Ability to work autonomously and collaboratively within a team, with demonstrated leadership or supervisory capabilities
• Hold (or be willing to obtain) a current Police Check and Working with Children Check
• Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia

What's to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & John Cain Arena
• Health & wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives
• Onsite gym, tennis facilities & free onsite car parking
• Salary packaging & a range of discounts from our sponsorship partners
• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
• We are proud to be recognised as an employer of choice for women by WORK180

Applications close 5th October 2026, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.