Accommodation Officer-1

Tennis Australia; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Tennis Australia is seeking enthusiastic Accommodation Officers to join our Accommodation Services team. Based in Melbourne, you will deliver accommodation services across the Australian Open and Summer of Tennis, managing bookings for players, media, officials and guests.

Reporting to the Tournament Services Lead, you’ll work in a fast-paced, collaborative environment, using MeetingMax and Excel to ensure accurate records, timely updates, and seamless experiences across major events.

Qualifications

• Experience in hotel reservations, front office operations and accommodation services.
• Minimum of 3 years’ experience in hotel front office environments.
• Experience coordinating accommodation for large-scale sporting, entertainment, corporate or major events.
• Experience using accommodation booking platforms, particularly MeetingMax (advantageous).
• Advanced Microsoft Office skills, especially Excel.

Responsibilities

• Process and confirm accommodation bookings across multiple tournament stakeholder groups.
• Manage accommodation requests and maintain accurate booking records.
• Liaise with tournament hotel suppliers to coordinate accommodation requirements and ensure service delivery expectations are met.
• Prepare and analyse accommodation reports, including rooming lists, room release reports and post-event reporting.
• Support the administration and maintenance of accommodation booking systems, ensuring data accuracy and operational efficiency.
• Collaborate with internal stakeholders to provide updates on accommodation requests and booking status.
• Reconcile accommodation-related charges and invoices following tournament delivery.
• Provide general administrative support to the Tournament Services Lead and broader Tournament Services team as required.

Skills

Hotel reservations

Front office operations

Attention to detail

Communication

Tools

MeetingMax

Microsoft Excel

Job description

At Tennis Australia, we’re creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you’re ready to help us serve up real impact, we’d love to hear from you.

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the Role

We are seeking enthusiastic, experienced, and highly organised Accommodation Officers to join our Accommodation Services team and play a key role in delivering accommodation services across the Australian Open and Summer of Tennis.

This is a unique opportunity to contribute to a worldclass sporting event, supporting a diverse range of tournament stakeholders including Players, Media, Umpires, and Official Tournament Guests. Working within a collaborative and fast-paced environment, you will ensure all tournament stakeholders have a seamless and professional experience.

Reporting to the Tournament Services Lead, you will become part of a collaborative, supportive team that thrives on teamwork, excellence and delivering exceptional services for the Australian Open and Summer of Tennis.

This is a Full-time, Max Term-Agreement until January/February 2027 based in Melbourne with interstate travel for Summer of Tennis events. Commencement dates are in August, October, and November 2026.

Key Responsibilities

• Process and confirm accommodation bookings across multiple tournament stakeholder groups.

• Manage accommodation requests and maintain accurate booking records.

• Liaise with tournament hotel suppliers to coordinate accommodation requirements and ensure service delivery expectations are met.

• Prepare and analyse accommodation reports, including rooming lists, room release reports and post-event reporting.

• Support the administration and maintenance of accommodation booking systems, ensuring data accuracy and operational efficiency.

• Collaborate with internal stakeholders to provide updates on accommodation requests and booking status.

• Reconcile accommodation-related charges and invoices following tournament delivery.

• Provide general administrative support to the Tournament Services Lead and broader Tournament Services team as required.

To be successful in this role, you’ll bring:

• Experience in hotel reservations, front office operations and accommodation services.

• Minimum of 3 year’s experience working in hotel front office.

• Experience coordinating accommodation for large-scale sporting, entertainment, corporate or major events.

• Experience using accommodation booking platforms, particularly MeetingMax (highly regarded).

• Advanced Microsoft Office skills, particularly Excel.

• Strong administrative, organisational and time management skills.

• Exceptional attention to detail and a high level of accuracy.

• The ability to manage multiple priorities and meet deadlines in a dynamic, high-pressure environment.

• Excellent communication and interpersonal skills, with the ability to build effective relationships across diverse stakeholder groups and cultures.

• Additional language skills (desirable).

• Knowledge of, or an interest in, tennis and major sporting events (desirable).

• Flexibility to work extended hours, weekends and interstate travel when required.

• A collaborative approach and commitment to contributing positively within a team environment.

What’s To Love?

This is your opportunity to be part of the team behind one of the world’s premier sporting events.

You’ll gain invaluable experience working at the Australian Open and Summer of Tennis, seeing the tournament come to life while playing a key role in its delivery. Along the way, you’ll collaborate with passionate and talented colleagues who share your enthusiasm for creating outstanding experiences for players, officials and guests from around the globe.

Applications close 27 July 2026, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.