Tenancy Support Officer

Centrecare; Western Australia; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

5 weeks leave

Salary packaging up to 15900

Annual leave loading 17.5%

Professional development

Employee Assistance Program

Zusammenfassung

Centrecare is expanding its Entrypoint Perth team and seeks a Tenancy Support Officer to help clients access and sustain private rental housing. You will advocate for clients, engage with private landlords and support agencies, and provide short‑term mentoring, referrals, and skill development within a four to six‑week service period.

Key duties include assessing eligibility, coordinating referrals, and maintaining client records.

Qualifikationen

• Minimum Diploma qualification in Real Estate, Community Services, or related field.
• Ability to advocate on behalf of clients and liaise with multiple agencies.
• Experience supporting individuals in housing stability and tenancy pathways.

Aufgaben

• Advocate on behalf of clients with real estate agents, landlords, emergency relief agencies and other tenancy-related bodies.
• Assist clients to sustain tenancy or find long-term rental within 4–6 weeks.
• Conduct assessments to determine eligibility for tenancy support services.
• Refer and oversee transition to ongoing support services and employment/education agencies.
• Maintain client records and prepare reports using various software systems.

Kenntnisse

Communication

Client liaison

Advocacy

Ausbildung

Diploma in Real Estate, Community Services

Tools

Microsoft Office

Jobbeschreibung

• 2x Full-time positions within the Entrypoint Perth team
• Diploma in Real Estate, Community Services
• 5 days extra leave (5 weeks in total!) plus many more generous NFP benefits

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism.

Join an organisation that makes a real difference within the community.

• 2x Full-time positions

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth Metro, Goldfields and Bunbury region.

The Service – Entrypoint

Centrecare operates a specialist Homeless Assessment and Referral Service assisting people who are homeless or at risk of homelessness to access accommodation and support options. This is an exciting opportunity to be part of the expansion of the homelessness services.

The Role

As a Tenancy Support Officer, you will play a crucial role in supporting individuals and families to access and maintain secure housing. Working within Centrecare's guidelines and quality assurance requirements, you will advocate on behalf of clients, liaise with various agencies, and assist clients in navigating the complexities of the private rental market. Your role will involve providing short-term assistance, including mentoring, referrals, advocacy, and skill development, to help clients achieve acceptance for private rental properties.

Key responsibilities:

• Advocate on behalf of clients with private real estate agencies, private landlords, emergency relief agencies, Centrelink, and other tenancy-related support agencies.
• Assist clients to sustain their current tenancy or find alternative stable, long-term rental accommodation within a four to six-week service period. Provide support with property condition reports, transport, and other necessities.
• Conduct thorough assessments to determine clients' eligibility for tenancy support services.
• Refer and oversee the transition to support worker services for ongoing support and to agencies for employment and education assistance.
• Work collaboratively within a holistic framework to identify clients' current housing and support needs, implement agreed-upon actions and referrals, and evaluate outcomes.
• Maintain regular contact with clients, liaise with property managers in the private sector to source suitable properties for long-term housing, and establish relevant networks with the community and other service providers.

Selection Criteria

• Minimum Diploma qualification in Real Estate, Community Services, or related field
• Demonstrated understanding of the impacts of homelessness and housing insecurity on individuals, families and children.
• Knowledge of residential tenancy issues, housing pathways and strategies that support tenancy sustainment.
• Understanding and application of strengths-based approaches to service delivery.
• Experience supporting individuals and families experiencing complex needs and barriers to housing stability.
• Demonstrated ability to build and maintain effective relationships with clients and a broad range of stakeholders, including private real estate agents, government agencies, and people from diverse socio-economic and cultural backgrounds
• Demonstrated ability to maintain accurate client records, collect service data and prepare reports using a range of software systems.
• Current National Police Clearance (issued within the previous 12 months).
• Current Working with Children Check, or ability to obtain one.
• Current WA Driver's Licence.
• Availability to work a shared roster across six days of service delivery, including occasional Saturdays.
• Salary packaging options up to $15,900, increases your take home pay
• Annual leave loading at 17.5%
• Additional 5 days leave per year pro rata
• Access to training and professional development
• Personal Injury Insurance cover to and from work
• Discounted corporate health cover provided for by Bupa and Medibank Private
• Access to confidential Employee Assistance Program
• 12 weeks paid maternity leave
• Study Leave of five hours per week after two years of service
• Clinical and Management Supervision
• Aboriginal staffprovided with cultural support through the Cultural Leads.

Position closes 8 November 2026

Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed. Should you have any queries, please contact Human Resources on [phone]

Children feel Valued, Heard, and Safe:

Safeguarding children and young people is everyone’s responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.

We are Inclusive:

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart:

We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare employed Aboriginal staffare provided with cultural support through the Cultural Leads.

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