Tenancy and Property Worker - VCCH

Vinnies Victoria; Melbourne; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Flexible work options (hybrid where/if

Hybrid opportunities

Supportive culture

Job summary

VincentCare Community Housing is seeking a Tenancy and Property Worker to manage a portfolio of over 350 properties across metropolitan and regional Victoria. Based in Maribyrnong, you’ll work onsite to ensure homes are well maintained and renters receive support to achieve positive housing outcomes.

You will collaborate with internal teams and external stakeholders to maintain quality housing, support vulnerable individuals and families, and contribute to a system of safe, affordable housing in

Qualifications

• Tertiary qualification in Community Services or relevant housing experience.
• Proven tenancy and property management experience in social housing.
• Understanding of homelessness and housing insecurity issues.
• Knowledge of the Residential Tenancies Act 1997; VCAT familiarity is a plus.
• Strong communication and relationship-building with diverse stakeholders.
• Excellent organisation and time-management skills with ability to prioritise.
• Strong administrative skills with MS Office proficiency.
• Collaborative and self-motivated with a team approach.
• Current Victorian driver's licence.

Responsibilities

• Manage a portfolio of properties and tenancies, ensuring homes are maintained to a high standard.
• Conduct routine, vacant and tenanted property inspections in line with policy.
• Coordinate property maintenance, repairs, cleaning and furnishings replacement with contractors.
• Maintain accurate tenancy and property records and timely updates.
• Liaise with the Department of Families, Fairness and Housing, contractors and support agencies.
• Build respectful relationships with renters, colleagues and service providers.
• Collaborate with the housing team to support service delivery and continuous improvement.
• Ensure activities comply with policies, legislation and WHS requirements.

Skills

Tenancy management

Property management

Communication

Time management

Organisation

Relationship-building

Administrative skills

Team collaboration

Driver's licence

Education

Tertiary qualification in Community Services or housing

Tools

MS Office (Word, Excel, Outlook)

Job description

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location VincentCare Community Housing - Maribyrnong

Work type Full-time – Ongoing

Hourly rate Competitive Salary + Tax reducing salary package

Working model Onsite

About the role

VincentCare Community Housing is seeking a motivated and passionate Tenancy and Property Worker to join our dedicated team and make a meaningful difference in the lives of people experiencing or at risk of homelessness.

Managing a portfolio of over 350 properties across metropolitan and regional Victoria, VincentCare Community Housing is committed to providing safe, secure and sustainable housing for people experiencing disadvantage.

Based in Maribyrnong, with an initial presence at our Glenroy office, you will be responsible for managing a portfolio of properties and tenancies, ensuring properties are well maintained and renters receive the support they need to achieve positive housing outcomes.

Working closely with internal teams, support agencies and external stakeholders, you will play an important role in maintaining quality housing and helping individuals and families build stability in their lives.

About you

You are a compassionate, organised and proactive individual who is passionate about making a positive impact in the community. You bring strong interpersonal skills, a practical approach to problem-solving and the ability to balance property management responsibilities with the needs of people experiencing disadvantage.

To be successful in this role, you will bring:

• A relevant tertiary qualification in Community Services or a related field, or relevant experience in housing.
• Demonstrated experience in tenancy and property management, ideally within social or community housing.
• An understanding of the challenges faced by people experiencing homelessness, housing insecurity or disadvantage.
• Knowledge of the Residential Tenancies Act 1997, with experience or familiarity with VCAT proceedings considered advantageous.
• Strong communication and relationship-building skills, with the ability to engage sensitively and professionally with people from diverse backgrounds.
• Excellent organisational and time management skills, with the ability to manage competing priorities and work independently.
• Strong administrative skills, attention to detail and confidence using Microsoft Office applications, including Word, Excel and Outlook.
• A collaborative, adaptable and self-motivated approach, with a commitment to contributing to a supportive team environment.
• A current, full Victorian driver's licence.

Experience using the Chintaro tenancy and property management system will be highly regarded but is not essential.

Key Responsibilities

• Manage a portfolio of properties and tenancies, ensuring homes are maintained to a high standard and comply with relevant legislation.
• Conduct routine, vacant and tenanted property inspections in accordance with the Residential Tenancies Act 1997.
• Coordinate property maintenance, repairs, cleaning and replacement of furnishings, working closely with contractors and relevant stakeholders.
• Maintain accurate tenancy and property records, ensuring information is recorded and updated in a timely manner.
• Liaise with the Department of Families, Fairness and Housing, contractors and support agencies to coordinate property-related services and achieve positive outcomes for renters.
• Build strong, respectful relationships with renters, colleagues and community service providers, responding to individual needs with empathy and professionalism.
• Work collaboratively with the wider housing team to support service delivery, continuous improvement and positive housing outcomes.
• Ensure all activities comply with organisational policies, relevant legislation, workplace health and safety requirements and professional standards.

Why join Vinnies?

• Not for profit salary packaging – increases your take-home pay
• Make an impact – support over 300,000 Victorians each year
• Flexible work options – including hybrid opportunities (where applicable)
• Supportive culture – family-friendly and values-driven
• Purpose-led work – contribute to social justice every day

About Vincent Care Community Housing

VincentCare Community Housing is a subsidiary of St Vincent de Paul Society Victoria. Together, St Vincent de Paul Society Victoria, VincentCare Victoria, and VincentCare Community Housing, the Society's registered Housing Provider, are building homes and communities to sustain long-term housing and rebuild lives. We manage multiple properties and provide expertise and services through the entire housing journey: from property development, tenancy management, to our integrated support model for residents. These include transitional properties, independent living units and head leased properties. Our projects highlight the power of collaboration between the federal government, the community housing sector and funders to drive lasting change in the fight against homelessness.

We advocate for fair housing, stronger communities and investment in social capital that helps people build stability for the long term.

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds

www.vinnies.org.au/vic

/VinniesVictoria

LinkedIn – Vinnies Victoria

@VinniesVictoria

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