Ten Tops Team Member

Bernardi Group; Young; On-site; AUD 45,000 - 55,000; Full time

Job summary

Bernardi Group is looking for a customer-focused retail team member to support store operations. You will handle cash, assist with merchandising, stock shelves, and ensure accurate invoicing and paperwork.

The role emphasizes safety, teamwork, and delivering excellent customer service to shoppers in the store environment. Candidates should have recent relevant experience, strong numeracy, and the ability to multi-task in a busy retail setting.

Qualifications

• Recent relevant work experience.
• Demonstrated excellence in customer service.
• Ability to multi-task.
• Creative thinking.
• Cash handling experience including balancing of cash register.
• Solid numeracy skills.

Responsibilities

• Adheres to all standard operating procedures and policies.
• Responsible for cash handling procedures.
• Responsible for communications in the assigned area.
• Assists in merchandising procedures.
• Maintains the assigned area.
• Delivers exceptional customer service through personal contact with customers.
• Receiving deliveries and management of invoicing/paperwork.
• Checking off stock to invoice.
• Stocking shelves and displays.
• Store maintenance including cleaning and stock room upkeep.
• Maintains a strong culture of safety with tools and equipment.

Skills

Customer service

Multi-tasking

Numeracy

Communication

Cash handling

Job description

DUTIES AND RESPONSIBILITIES

Duties may include but are not limited to:

• Adheres to all standard operating procedures and policies
• Responsible for cash handling procedures
• Responsible for all communications applicable to their assigned area
• Assists in merchandising procedures
• Responsible for maintaining assigned area
• Delivers exceptional customer service through personal contact with customers
• Receiving Deliveries and management of invoicing/paperwork
• Checking off stock to invoice
• Stocking Shelves and Displays
• Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
• Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This position is to be across all operational aspects of the Business. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

ESSENTIAL JOB FUNCTIONS

• Stand entire shift
• Frequently operate cash register
• Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequent use of stock trolleys, pallet jacks for the moving of stock
• Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
• Frequently communicate and exchange information with customers and staff on telephone and face-to-face in the store. Must be able to exchange accurate information in these situations

QUALIFICATION AND WORK SKILL REQUIREMENTS

• Recent relevant work experience
• Demonstrated understanding and willingness to provide excellence in customer service
• Ability to multi-task
• Creative thinking
• Cash handling experience including balancing of cash register
• Solid numeracy skills

PERSONAL ATTRIBUTES

High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.

DUTIES AND RESPONSIBILITIES

Duties may include but are not limited to:

• Adheres to all standard operating procedures and policies
• Responsible for cash handling procedures
• Responsible for all communications applicable to their assigned area
• Assists in merchandising procedures
• Responsible for maintaining assigned area
• Delivers exceptional customer service through personal contact with customers
• Receiving Deliveries and management of invoicing/paperwork
• Checking off stock to invoice
• Stocking Shelves and Displays
• Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
• Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This position is to be across all operational aspects of the Business. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

ESSENTIAL JOB FUNCTIONS

• Stand entire shift
• Frequently operate cash register
• Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequent use of stock trolleys, pallet jacks for the moving of stock
• Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
• Frequently communicate and exchange information with customers and staff on telephone and face-to-face in the store. Must be able to exchange accurate information in these situations

QUALIFICATION AND WORK SKILL REQUIREMENTS

• Recent relevant work experience
• Demonstrated understanding and willingness to provide excellence in customer service
• Ability to multi-task
• Creative thinking
• Cash handling experience including balancing of cash register
• Solid numeracy skills