Store Support Lead: Front-End & Operations Leader

Bernardi Group; Melbourne; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training and development

Supportive team environment

Descripción de la vacante

The Bernardi Group is looking for a Store Support Lead to assist in managing customer service assistants and support the Store Manager. This role requires strong leadership to drive performance indicators and uphold brand loyalty.

Your responsibilities will include overseeing daily operations, training staff, and ensuring store cleanliness. Joining us means being part of a team that values hard work and offers ongoing training and support for your career development.

Formación

• Recent relevant work experience is required.
• Must demonstrate customer service excellence.
• Ability to manage and direct staff in a retail environment.

Responsabilidades

• Assist the Store Manager in directing customer service assistants.
• Manage store cleanliness and operations.
• Drive sales and achieve store goals.

Conocimientos

Customer service excellence

Multi-tasking

People management

Creative thinking

Numeracy skills

Descripción del empleo

Brief Description

POSITION OVERVIEW

Under the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty, delivering results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Manager’s Primary Assistant. They are specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values.

Requirements

DUTIES AND RESPONSIBILITIES

Duties May Include But Are Not Limited To

• Ensures all customer service assistants are making personal contact with customers
• Responsible for achieving store goals as provided by the Operations Manager
• Responsible for leading Front End Operations
• Training staff on our Customer Service values
• Ensures each customer has fast, friendly checkout service
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assist with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all team members
• Assist in training, coaching and development of all Assistants
• Reviews all corporate communications and reacts accordingly
• Partners with Store Manager and/or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorises register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Receiving Deliveries and management of invoicing/paperwork
• Checking off stock to invoice
• Assists in driving Key Metrics: Sales, Margin and Expense Control
• Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
• Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys
  
  

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

Essential Job Functions

• Frequently operate computer, printer and cash register
• Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequent use of stock trolleys, pallet jacks for the moving of stock
• Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations
• Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
• Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time
  
  

Qualification And Work Skill Requirements

• Recent relevant work experience
• Demonstrated understanding and willingness to provide excellence in customer service
• Ability to multi-task, direct and manage people
• Creative thinking
• Ability to maintain composure under pressure
• Solid numeracy skills
  
  

PERSONAL ATTRIBUTES

High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.

Summary

ABOUT US...

• At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 or less. Yep - it’s that simple, NOTHING in store is over $10.
• We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft & everything in between.
  
  

This is the perfect opportunity to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up-skilling to set you up in a career.