Telstra Retail: Full Time Customer Service & Sales Consultant

Telstra

Alice Springs

On-site

AUD 58,423 - 71,406

Full time

14 days+

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Benefits offered by this job

30% off Telstra services

16 weeks of paid parental leave

Access to over 17,000 learning programs

Flexible working hours

Monthly performance rewards

Inclusive culture

Job summary

A leading telecommunications company in Australia is seeking a Customer Service & Sales Consultant in Alice Springs. You’ll deliver exceptional customer experiences, stay informed about tech products, and work with a supportive team to achieve sales targets. This role offers a competitive salary of $64,915.20, generous benefits, and inclusive culture that values diversity.

Qualifications

You’re a natural at connecting with people and making their day better.
You enjoy thinking on your feet and tailoring solutions for each customer.
You’re motivated to achieve (and exceed!) sales targets and KPIs.
You’re eager to grow and develop your skills in a dynamic environment.
You have a can-do attitude, even when things get busy.
Previous customer-facing experience is a plus but not required.

Responsibilities

Help customers find the right products and services to suit their needs.
Stay up-to-date with the latest gadgets and services, offering informed guidance.
Use consultative selling skills to meet and exceed sales targets and KPIs.
Work closely with your team to create a welcoming environment.

Skills

Great Communication Skills

Solution-Oriented Approach

Sales Drive

Passion for Learning

Resilience and Positivity

Customer-Facing Experience

Job description

Telstra Retail: Full Time Customer Service & Sales Consultant

Telstra Alice Springs, Northern Territory, Australia

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company — we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that has been connecting Australians for generations. You won’t just be a friendly face in‑store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go‑To Tech Expert: Stay up‑to‑date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Collaborate and Contribute:

Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

Annual Fixed Remuneration: $64,915.20 per year Junior Rates apply for those under 20 years of age.
Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. 12% superannuation included.
Variable Remuneration eligibility determined by the Variable Remuneration plan’s rules (may change). First 2 months guaranteed while you learn on board.
Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
Flexibility: Flexible working hours and a supportive approach to parental leave – do it your way!
Recognition & Rewards: Monthly performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

Great Communication Skills: You’re a natural at connecting with people and making their day better.
Solution‑Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can‑do attitude, even when things get busy.
Customer‑Facing Experience: Previous experience is a plus but not required — bring your enthusiasm and we’ll teach you the rest!

How to Apply:

Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.

Join Us at Telstra Retail:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!

Seniority level