Full Time Customer Service & Sales Consultant CAIRNS

Telstra; Cairns Regional; Sur place; AUD 66 000 - 81 000; Plein temps

Avantages offerts par ce poste

Telstra discount 30%

240 brand partners

16 weeks parental leave

Telstra Extra Day Off

Career growth & learning

Résumé du poste

Telstra is seeking a Full Time Customer Service & Sales Consultant in Cairns to deliver exceptional customer experiences, assist with product selection, activations, and troubleshooting while driving sales targets. You will join a iconic Aussie brand committed to connecting Australians through technology.

You’ll stay current on latest gadgets and services, provide knowledgeable guidance, and collaborate with your team to create a welcoming store environment that supports customers and achieves

Qualifications

• Excellent communication skills and ability to connect with customers.
• Strong solution-oriented mindset and ability to tailor recommendations.
• Sales-driven approach with ability to meet/exceed targets and KPIs.
• Willingness to learn and grow in a dynamic retail environment.
• Positive, resilient attitude and ability to stay composed during busy periods.

Responsabilités

• Help customers find the right products and services to suit their needs.
• Stay up-to-date with Telstra gadgets and services to provide informed guidance.
• Utilize consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate with team to maintain a welcoming, supportive store environment.

Connaissances

Communication

Sales mindset

Problem solving

Customer service

Adaptability

Teamwork

Description du poste

Full Time Customer Service & Sales Consultant CAIRNS

Employment Type
Permanent

Closing Date
21 Nov 2026 11:59pm

Job Title
Full Time Customer Service & Sales Consultant CAIRNS

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing

• Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

• Annual Fixed Remuneration: $73,550 per year*
  *Junior Rates apply for those under 20 years of age.

*Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included

• Generous Discounts:Enjoy 30% off Telstra servicesand exclusive offers with over 240 brands and partners.
• Leave Options:Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities:Access over 17,000 learning programsthrough LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility:We offer flexible working hours and a supportive approach to parental leave - do it your way!
• Recognition & Rewards:Benefit fromperformance rewardsand a range of recognition programs to celebrate your success.
• Inclusive Culture:Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills:You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive:You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning:You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity:You have a can-do attitude, even when things get busy.
• Customer-Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!

Join Us at Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!