Telstra Retail: Assistant Store Manager

telstra; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Store commission

30% off Telstra services

Telstra mobile and SIM

Exclusive discounts across brands

16 weeks paid parental leave

Job summary

Telstra is hiring an Assistant Store Manager for the Capalaba store to lead a retail team within a dynamic environment. You will collaborate with the Store Manager to coach staff, drive performance, and deliver excellent customer experiences across Telstra services and products.

The role offers full-time hours with growth opportunities and a focus on achieving store targets while maintaining service standards, flexibility, and a customer-first mindset.

Qualifications

• Experience in a retail leadership / assistant management role.
• Ability to energise and drive a retail team to exceed sales targets and KPIs.
• Excellent communicator who can help support the Store Manager in taking the team through change.

Responsibilities

• Oversee the induction of your new team members.
• Coach the store's team to meet (and exceed) store targets.
• Help support your team with customer query escalations.
• Be the Store Manager's right-hand person, stepping up to act as Store Manager when needed.
• Executing business initiatives in store to meet financial and customer key metrics.
• Act as team cheer leader - leading from the front and helping to motivate the team, and foster an awesome store culture.
• Organise the store floor and team's work schedules, to meet customer demand.

Skills

Retail leadership

Team motivation

Customer service

Communication

Problem solving

Job description

Employment Type

Permanent

Closing Date

29 Sept 2026 11:59pm

Job Title

Telstra Retail: Assistant Store Manager

Job Summary

As an Assistant Store Manager, you will support store operations by assisting with team coordination and maintaining service standards. You will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently on defined responsibilities. This role demonstrates growing autonomy and contributes to a seamless customer experience.

Job Description

Telstra is hiring! We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re all about providing the best experience and delivering the best tech on the best network.

Our Capalaba store is hiring an Assistant Store Manager to join their team a full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

What we offer our team members

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that's on offer and how you can shape your benefits, your way .

• Store performance-related commission
• 30% off Telstra services
• Telstra mobile and Sim card
• Exclusive discounts and offers across 240 brands and partners.
• 16 weeks paid parental leave for primary and secondary carers

As an Assistant Retail Store Manager at Telstra, you’ll work closely with the Store Manager to coach and grow your team. You’ll use your management experience to help coach our retail consultants to success, making sure they’re driven and energised to reach and exceed store targets.

What you’ll do

• Oversee the induction of your new team members
• Coach the store's team to meet (and exceed) store targets
• Help support your team with customer query escalations
• Be the Store Manager's right-hand person, stepping up to act as Store Manager when needed
• Executing business initiatives in store to meet financial and customer key metrics.
• Act as team cheer leader - leading from the front and helping to motivate the team, and foster an awesome store culture
• Organise the store floor and team's work schedules, to meet customer demand.

About you

• You have previous experience in a retail leadership / assistant management role
• You're able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
• You lead from the front and are able to influence and build rapport with a diverse and varied team
• You're able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
• You're an excellent communicator who can help support the Store Manager in taking team members through change.

Why Telstra?

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.