Full Time Store Manager ROMA

Telstra; Roma; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Telstra discount

Mobile SIM card

Brand discounts

Parental leave

Job summary

Telstra in Roma is seeking a Store Manager to lead our Roma store with a focus on people leadership, sales targets and exceptional customer experiences. The role involves coaching a team, managing store operations and aligning local execution to area objectives.

You will build a high-performing team, recruit and develop talent, and drive sales while maintaining an inclusive culture. Telstra offers extensive training, career growth, and competitive benefits.

Qualifications

• Proven leadership in a target-driven retail environment.
• Ability to energise a team to exceed sales targets.
• Experience in leading through change.
• Strong customer issue resolution.

Responsibilities

• Meet store KPIs for sales and service.
• Develop a high-performing, customer-focused team.
• Maintain an inclusive store culture.
• Lead recruitment for store team members.
• Conduct performance reviews and career development.

Skills

People leadership

Retail Sales

Customer service

Team development

Job description

Employment Type
PermanentClosing Date
22 Oct 2026 11:59pmJob Title
Full Time Store Manager ROMA

Job Summary

As a Leader of People, you create clarity and purpose by clearly communicating team objectives and how each role contributes to broader goals. You set high standards through clear expectations and constructive feedback, and empower your team by fostering a respectful, inclusive environment that encourages ownership and open idea-sharing.

You also actively manage the talent pipeline and workforce capability, supporting the professional growth of team members through development opportunities, coaching, and succession planning.

As a Store Manager, you will lead store operations, coach assistant managers and senior consultants, and align local execution to area sales and service objectives You Will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently to achieve store performance goals. This role demonstrates growing autonomy and contributes to a seamless customer experience.

Job Description

Telstra is hiring!

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Our Roma store is hiring a Store Manager to join their team on a full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

What we offer our team members:

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Below is a snapshot of just some of the cool things we offer:

• 30% off Telstra services
• Telstra mobile and Sim card
• Exclusive discounts and offers across 240 brands and partners.
• 16 weeks paid parental leave for primary and secondary carers

As a Telstra Retail Store Manager, you’ll work with your Area Managers to coach and grow your team to greatness. You’ll use your previous retail management experience to lead from the front, helping to inspire the next generation of the retail team. You’re excited to move into this pivotal role to develop a high performing team, while enhancing your skills and growing yourself professionally.

What you’ll do

You’ll use your previous retail management experience to lead from the front in this pivotal role, to develop a high performing team, while enhancing your skills and growing yourself professionally.

• Ensuring the stores KPI’s (sales and customer service) are met
• Developing and nurture a high performing, customer experience focused team within a fast-paced environment
• Maintaining an inclusive store culture, ensuring it’s a positive and all-round awesome place to be
• Identify and lead the recruitment for new store team members
• Collaborate with your team members, leading performance reviews and helping grow their careers

About you

• Demonstrated recent people leadership success within a target driven retail sales environment
• You’re able to energise and drive a team to exceed sales targets and KPIs
• You lead from the front and are able to influence and build rapport with a diverse and varied team
• You’re able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
• Experience in leading through times of change (products / systems) and bringing your team on the journey

What’s next?

After you’ve submitted your application, the next step is a video assessment supported by our partner, Hire Vue. Please keep an eye out for the email to move your application along swiftly.

Why Telstra?

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.