Telesales Specialist – CRM-Driven Growth

Mettler-Toledo; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Volunteer day

PerkBox discounts

Wellness hub

Social events

Family day

Free parking

End of trip facilities

Job summary

METTLER TOLEDO is seeking a sales professional in Melbourne to develop and manage a robust opportunity pipeline, leveraging a CRM to track leads, quotes and activities. You will engage customers by phone, email and webinars, collaborate with product managers, and support marketing initiatives to grow market share in ANZ.

The role emphasizes negotiation, customer service, and autonomous teamwork across a regional sales team, with a competitive salary and extensive employee benefits.

Qualifications

• Bachelor level education in a relevant engineering field (Highly desired).
• Strong negotiation and closing skills.
• High level of enthusiasm.
• Excellent customer service skills - listening and communication skills.
• Ability to work both autonomously and as a team player.
• Excellent ability with web and electronic tools.
• Previous experience in phone-based sales or customer service roles and use of CRM systems highly regarded.

Responsibilities

• Develop and manage an opportunity pipeline to meet sales targets.
• Use CRM to manage leads, quotes and activities.
• Sell products via the phone and electronic media (emails, chat, webinar).
• Sales calls to designated accounts, both customers and prospects.
• Prepare reports as required.
• Liaise with Product Managers for training and marketing campaigns.
• Cooperate with field sales to drive communication and knowledge sharing.
• Assist with general marketing activities.

Skills

Negotiation

Closing skills

Customer service

Team player

Autonomy

Web tools

Phone-based sales experience

Education

Bachelor degree in engineering

Tools

CRM systems

Job description

Our Opening and Your Responsibilities

• Developing and managing an opportunity pipeline to meet sales targets.
• Use of a customer relationship management (CRM) system to manage leads, quotes and activities.
• Constantly demonstrating selling skills and intention to sell.
• Sales of products via the phone and electronic media (emails, chat, webinar).
• Sales calls to designated accounts, both customers and prospects.
• Preparation of reports as required.
• Liaising with Product Managers for continuous product and application training and to assist with marketing campaigns.
• Cooperating closely with field sales representatives to drive communication and knowledge sharing.
• Assisting with general marketing activities where appropriate.

What You Need to Succeed

• Bachelor level education in a relevant engineering field (Highly desired)

• Strong negotiation and closing skills

• High level of enthusiasm

• Excellent customer service skills - listening and communication skills.

• Ability to work both autonomously and as a team player

• Excellent ability with web and electronic tools

Previous experience in phone-based sales or customer service roles and use of CRM systems highly regarded.

Our Offer to You

In addition to working for a leading global supplier of precision instruments, with a name synonymous with innovation and quality, you will benefit from ourEmployee Value Proposition (EVP), including:

• A competitive salary
• A confidential Employee Assistance Program, providing access to professional mental health counselling services for yourself (with potential to extend to your immediate family).
• A paid annual community volunteer day.
• Access to our extensive employee reward and recognition program, giving you and your immediate family ongoing access to discounts (perks) across hundreds of major retail organisations in ANZ (PerkBox).
• Ongoing access to an externally provided online wellness hub, giving you access to yoga / workouts, mediations, wellness webinars, hypnotherapies and many more online health and wellness resources.
• Access to social and cultural events within the internal ANZ business as part of our wellbeing / culture calendar.
• Annual family day.
• Yearly Awards Recognition.
• Service / Milestone Award.
• Free Annual Flu shots.
• Ongoing support with professional development via regular touchpoints on agreed S-M-A-R-T and development objectives.
• Free undercover secure parking!
• End of trip facilities which include bike storage and showers to support those wishing to use non-motorised forms of transport.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.