Telephony & Collaboration Services Lead

Reserve Bank of Australia; Canberra; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Reserve Bank of Australia is seeking a Collaboration Services Lead to own the end-to-end management of our enterprise telephony service, integrating Cisco Webex Calling with Microsoft Teams. This role ensures reliability, security, and continuous improvement while coordinating with MSPs, vendors and internal technology teams.

You will drive governance, performance optimization and cost-effective service delivery in a hybrid work environment, contributing to Australia’s financial infrastructure

Qualifications

• 5+ years' experience in enterprise telephony, unified communications, or collaboration technologies.
• Hands-on with Cisco Webex Calling.
• Understanding of Microsoft Teams telephony integration.
• Experience with Cisco Unified Border Element (CUBE) and virtual CUBE.
• Knowledge of SIP, PSTN, Direct Routing, SBCs, and cloud telephony.
• Networking knowledge including TCP/IP, routing, switching, QoS, WAN, SD-WAN, DNS and DHCP.
• Experience troubleshooting voice quality issues, call routing, latency, jitter, packet loss and incidents.
• Experience managing MSPs, carriers, and telecom vendors.
• Knowledge of ITIL service management processes.

Responsibilities

• Own end-to-end ownership and governance of the enterprise telephony service.
• Ensure service reliability, performance, security, and continuous improvement.
• Manage MSPs, vendors, and internal technology teams.
• Align telephony service with business requirements.

Skills

Enterprise telephony

Webex Calling

Teams integration

CUBE/vCUBE

SIP/VoIP

Networking

Voice troubleshooting

Vendor management

ITIL

Job description

Hybrid work environment Permanent Role with the Reserve Bank

Take end-to-end ownership of a critical enterprise telephony service, driving reliability, performance, vendor management, and continuous improvement.

About the role

Collaboration Services Lead is responsible for the end-to-end ownership, governance, and operational management of the organisation's enterprise telephony service, comprising Cisco Webex Calling integrated with Microsoft Teams. This role acts as the Service Owner for the telephony platform, ensuring service reliability, performance, security, continuous improvement, and alignment with business requirements. The position also manages the relationship with Managed Service Providers (MSPs), vendors, and internal technology teams to deliver a high-quality and cost-effective communication service. A strong understanding of network infrastructure.

About you

• 5+ years' experience in enterprise telephony, unified communications, or collaboration technologies.
• Strong hands-on experience with Cisco Webex Calling.
• Strong understanding of Microsoft Teams telephony integration.
• Strong experience with Cisco Unified Border Element (CUBE), including Virtual CUBE (vCUBE).
• Strong knowledge of SIP, PSTN, Direct Routing, Session Border Controllers (SBCs), and cloud telephony technologies.
• Strong networking knowledge including TCP/IP, routing, switching, QoS, WAN, SD-WAN, DNS, and DHCP.
• Experience troubleshooting voice quality issues, call routing, latency, jitter, packet loss, and telephony service incidents.
• Experience managing Managed Service Providers (MSPs), carriers, and telecommunications vendors.
• Knowledge of ITIL service management processes including Incident, Problem, Change, and Service Level Management.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close : October 15, 2026.