Telephonist/Receptionist

St Vincent's Hospital Sydney; Sydney; On-site; AUD 69,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

Mobility benefits

Study leave (Curran Foundation)

Job summary

St Vincent's Hospital Sydney in Darlinghurst is seeking a friendly Switchboard Receptionist to be the voice and face of the hospital, handling calls from patients, staff and the public, seven days a week.

You will manage urgent communications, liaise with the Mental Health Crisis Team and Security, and keep roster and directories up to date, ensuring smooth Switchboard operations across day, evening and overnight shifts.

Qualifications

• Experience in switchboard/contact centre or receptionist role.
• Excellent oral and written communication skills.
• Ability to act decisively in emergencies and high-stress situations.
• Professional, adaptable and well-presented with customer service focus.

Responsibilities

• Be the friendly, professional voice and face of St Vincent’s Hospital.
• Take charge in urgent situations and liaise with Mental Health Crisis Team and Security.
• Provide compassionate support to callers experiencing distress.
• Keep hospital Switchboard operations running by updating rosters and directories.
• Work a dynamic 7-day rotating roster across day, evening and overnight shifts.

Skills

Switchboard experience

Receptionist experience

Communication skills

Calm under pressure

Job description

St Vincent's Hospital Sydney – Sydney CBD NSW

$69,272 - $72,870 a year

Full time

8d ago , from St Vincent's Hospital Melbourne

Department and location: Switchboard, St Vincent’s Public Hospital, Sydney

Salary: $69,272.27 - $72,870.50 +super + salary packaging

Welcome to St Vincent’s Hospital Sydney

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• Be the friendly, professional Voice and Face of St Vincent’s Hospital, welcoming and assisting patients, staff, and the public over the phone.
• Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed.
• Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues.
• Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems.
• Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).

About you

• Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations.
• Switchboard/contact centre or receptionist experience highly regarded, with strong skills in managing calls and enquiries professionally.
• Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently.
• Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations.
• Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public, and flexible to work night shifts as part of a rotating roster.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

The closing date for applications is 29 October 2026.

Respectfully, this role is not open to recruitment agencies.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au