Telephonist/Receptionist

St Vincent's Hospital Network; Sydney; On-site; AUD 69,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

Study leave

Curran Foundation scholarships

Health & wellbeing benefits

Job summary

St Vincent’s Hospital Network in Sydney is recruiting a Telephonist/Receptionist for the Switchboard. You will welcome patients and staff, handle calls, and support urgent situations with Security coordination. You will manage rosters and directories to keep hospital communications efficient.

The role requires calm, professional communication, and the ability to work a 7-day rotating roster including day and evening shifts. Salary packaging and not-for-profit benefits are included.

Qualifications

• Experience in a switchboard/contact centre or receptionist role is desirable.
• Ability to manage calls professionally and provide patient service.
• Calm, decisive in emergencies and high-stress situations.
• Strong written and oral communication skills.

Responsibilities

• Be the friendly, professional voice and face of St Vincent’s Hospital over the phone.
• Take charge in urgent situations and liaise with Security as needed.
• Provide compassionate support to callers in distress including mental health scenarios.
• Maintain and update medical rosters, directories and administrative systems to keep Switchboard operations running smoothly.
• Work a dynamic 7-day rotating roster with day, evening and overnight shifts (Sacred Heart Receptionist hours).

Skills

Switchboard experience

Call handling

Emergency response

Patient service

Communication skills

Job description

Role title: Telephonist/Receptionist Role type: Permanent full time Role grade: Telephonist Level 2 (Year1-3) Department and location: Switchboard, St Vincent’s Public Hospital, Sydney Salary: $69,272.27 - $ 72,870.50 +super + salary packaging

Welcome to St Vincent’s Hospital Sydney Join a team built on a proud legacy of world-class care, true compassion, and deep community roots. Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth. Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep. Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• Be the friendly, professional Voice and Face of St Vincent’s Hospital, welcoming and assisting patients, staff, and the public over the phone.
• Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed.
• Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues.
• Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems.
• Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).

About you

• Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations.
• Switchboard/contact centre or receptionist experience highly regarded, with strong skills in managing calls and enquiries professionally.
• Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently.
• Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations.
• Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public, and flexible to work night shifts as part of a rotating roster.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.