Technologyone Oncouncil Enterprise Apps Specialist

Public Sector People; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

InterSystems in Sydney seeks a Technical Specialist to deliver the technical aspects of implementing the TrakCare patient-centric healthcare solution. You will be trained and expected to be proficient in IRIS for Health and operating systems including Unix, Linux and MS Windows.

As part of the implementation team, you will handle integration, system management, development for reports or data extracts, and liaise with clients during go‑live.

Qualifications

• Computer Science or IT Degree.
• Experience with TrakCare or healthcare solutions.
• Familiarity with Python or shell scripting.
• Knowledge of AI concepts and responsible AI.
• Experience delivering applications to healthcare sector.

Responsibilities

• Integration: document requirements and implement interfaces; test units and systems.
• System Management: install and configure TrakCare in environments; apply patches.
• Development: develop reports or data extracts as needed.

Skills

Python

Shell scripting

Git

CI/CD

Data analysis

Communication

Leadership

AI concepts

Education

Computer Science or IT Degree

Tools

Unix

Linux

Windows

Job description

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The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution.

Technical specialists will be trained and expected to be proficient in the use of IRIS for Health and various operating systems including Unix, Linux and MS Windows.

Technical Specialists work as part of the implementation team for projects or one-off customer requirements.

Responsibilities

The tasks typically undertaken by a technical specialist as part of a project are:

Integration

Technical specialists are responsible for:

• Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
• Implementation of the interface including unit and system testing.
• Documentation of the “as built” interface including technical set up and any related dependencies.
• Support of the interface including changes required to interface requirements over time.

System Management

• Technical specialists may be required to:
• Install and configure the TrakCare solution in multiple environments and servers on a project‑by‑project basis
• Update TrakCare installations with the latest version.
• Apply application patches and ad‑hoc releases.

Development

• TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts.

Management

• Liaise with client or business analyst regarding ongoing enhancement requests.
• Advise and assist the ProjectManagers during implementation.
• Manage the resolution of any outstanding acceptance issues before and after project go‑live.

General Operational

• Provide support on the TrakCare data dictionary.
• Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.
• Monitoring and responding to Technical Teamcalls on the support ticketing system.
• Production of training materials for technical courses such as system, custom development or reporting.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles.
• Responsible for participating in on‑sitetechical training if required.
• Responsible for participating in on‑site technical implementations if required.
• Responsible for participating in the on call24‑hour roster service during implementation.
• Other duties may be directed by the Company from time to time.

Experience and Qualifications

• Familiarity with Python or shell scripting for automation and data tasks.
• Familiarity with Git, automated testing, CI/CD and containerised deployment. (desirable)
• Experience with data analysis and database methodologies.
• Experience with Microsoft Office.
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts and Microsoft IIS.
• Experienced in customer focused support.
• Proven ability to lead and deliver results as required within specific time frames.
• Good presentation and communication skills.
• Ability to conduct training and develop training materials.
• Ability to work within a team in a cross departmental environment.
• Available for out of office hours work and willing to travel.
• Keen to learn new technologies and new applications.
• Knowledge of AI, machine learning and generative AI concepts, capabilities and limitations.
• Ability to use Company‑approved AI tools for documentation, development, troubleshooting and data analysis, and to validate outputs.
• Understanding of responsible AI, including privacy, security, patient confidentiality, bias and human oversight.
• Experience of delivering applications to the healthcare sector. (desirable)
• Software Engineering experience. (desirable)
• Familiarity with healthcare interoperability standards, including HL7 v2 and FHIR. (desirable)

Education and Training

• Computer Science or IT Degree.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence