Technology Vendor Manager

Auto-; Brisbane; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Bonuses

Work from home

Learning & development

Volunteer days

Wellbeing support

Employee discounts

Job summary

Auto & General’s Technology Partnerships team seeks a Technology Vendor Manager in Brisbane. You’ll own key technology vendor relationships end-to-end, ensure obligations, SLAs and CPS230/CPS234 compliance, and drive value through collaborations with internal teams.

This hybrid role focuses on risk-managed partnerships and continuous improvement. Based in Toowong, you’ll coordinate with engineering, security, procurement and legal to optimise vendor performance while supporting non-material

Qualifications

• 5+ years in vendor management roles within regulated industries.
• Strong knowledge of technology services and cloud-based solutions.
• Experience applying APRA CPS230 and CPS234 in third-party contexts.
• Excellent contract negotiation and enforcement skills.
• Strong communication and stakeholder influence.
• Ability to manage multiple complex vendor relationships.

Responsibilities

• Own relationship with assigned material technology vendors.
• Maintain regular cadence to review performance and issues.
• Escalate vendor issues and drive timely resolutions.
• Identify opportunities for partnership optimisation and value creation.
• Monitor SLAs, KPIs, and contract deliverables.
• Coordinate renewals, negotiations, and amendments with relevant teams.
• Ensure change control processes for vendor engagements.
• Support risk and compliance management including CPS230 CPS234 focus.

Skills

Vendor management

Stakeholder mgmt

Contract negotiation

APRA CPS230

CPS234

Cloud/DevOps understanding

Job description

• Location 9 Sherwood Road,Toowong, QLD, 4066,Australia
• Job Category Technology
• Employee Type Permanent (PERM)
• Manage Others No

• Contact Name Harlowe Fey
• Contact Phone .

The position

The Technology Vendor Manager is a critical role within Auto & General's Technology Partnerships team, responsible for the end-to-end management of strategic technology vendor relationships. This role ensures that our key technology partners consistently meet their contractual obligations, service level agreements, and regulatory compliance requirements, particularly those pertaining to APRA CPS230 (Operational Risk Management) and CPS234 (Information Security). The Vendor Manager will also facilitate Auto & General's adherence to its own obligations within these partnerships, fostering collaborative and value-driven relationships across the technology ecosystem. Each manager will oversee Auto & General's material technology service providers, while also supporting the management of non-material vendors.

Your role

• Serve as the primary point of contact and relationship owner for an assigned portfolio of material technology vendors.
• Establish and maintain a regular, structured meeting cadence with vendors to review performance, address issues, and foster strong, collaborative working relationships.
• Act as an escalation point for vendor-related issues, working with internal stakeholders and vendor contacts to achieve timely and effective resolution.
• Identify opportunities for partnership optimisation, innovation, and value creation.

Contract and Performance Management:

• Monitor vendor performance against contractual agreements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Conduct regular performance reviews, prepare performance reports, and ensure all deliverables are met to agreed standards.
• Manage contract renewals, negotiations, and amendments in collaboration with procurement, legal, and relevant technology teams.
• Ensure effective change control processes are in place and adhered to for all vendor engagements.

Risk and Compliance Management (APRA CPS230 & CPS234 Focus):

• Oversee and ensure that third-party vendors adhere to Auto & General's operational risk management framework.
• Participate in the assessment and ongoing monitoring of operational risks associated with third-party arrangements, including business continuity, disaster recovery, and operational resilience.
• Review and challenge vendor operational risk profiles, control effectiveness, and incident management processes.
• Ensure appropriate due diligence is conducted for all new and existing material third-party arrangements, including robust exit strategies.
• APRA CPS234 (Information Security):
  • Ensure third-party vendors meet Auto & General's stringent information security requirements and policies.
  • Collaborate with the Information Security team to conduct and review vendor security assessments, penetration tests, and audit reports.
  • Monitor vendor adherence to information security controls, incident response protocols, and data breach notification obligations.
  • Facilitate regular reviews of vendor information security posture and ensure continuous improvement.
• Maintain comprehensive records of vendor compliance activities, risk assessments, and audit outcomes.

Internal Stakeholder Collaboration:

• Collaborate closely with internal technology teams (e.g., Engineering, Infrastructure, Security, Architecture), Procurement, Legal, Risk, and Business Units to ensure alignment on vendor strategies and performance.
• Communicate vendor performance, risks, and strategic initiatives to relevant internal stakeholders and senior management.
• Facilitate efficient onboarding and offboarding processes for technology vendors.

Reporting and Governance:

• Prepare and present regular reports on vendor performance, relationship health, risk posture, and compliance status to management and governance committees.
• Contribute to the continuous improvement of the Technology Vendor Management framework, processes, and tools.

What experience you’ll bring

• Proven experience (5+ years) in vendor management, supplier relationship management, or technology partnership roles, preferably within a regulated industry (e.g., financial services, insurance).
• Solid understanding of technology services, infrastructure, software development lifecycles, and cloud-based solutions.
• Demonstrable knowledge and practical application of APRA prudential standards, specifically CPS230 (Operational Risk Management) and CPS234 (Information Security), in a third-party context.
• Strong contractual acumen with experience in contract negotiation, interpretation, and enforcement.
• Excellent communication, interpersonal, and negotiation skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to manage multiple complex vendor relationships concurrently.
• Strong analytical and problem-solving skills, with an eye for detail.
• Proficiency in using vendor management software, collaboration tools, and reporting platforms.
• Proactive, self-motivated, and able to work autonomously as well as part of a team.

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.