Technology Vendor Manager

Auto & General Australia; Brisbane; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Bonuses

Work from home two days per week

Volunteer days

ME day

Parental leave

Professional development

Wellbeing support

On-site events

Job summary

Auto & General Australia is seeking a Technology Vendor Manager to lead end-to-end management of strategic technology vendor relationships within the Technology Partnerships team. You will ensure partners meet contractual obligations, SLAs, and CPS230/CPS234 compliance, while supporting internal adherence to governance frameworks.

You will oversee material technology providers and assist with non-material vendors, aligning performance, risk, and value creation across the technology ecosystem.

Qualifications

• Five+ years in vendor management or technology partnerships roles within a regulated industry (e.g., financial services).
• Solid understanding of technology services, infrastructure, cloud-based solutions.
• Demonstrated knowledge of APRA CPS230 and CPS234 in third-party contexts.
• Strong contractual acumen with experience negotiating and enforcing contracts.
• Excellent communication and stakeholder management across levels.

Responsibilities

• Serve as relationship owner for a portfolio of material technology vendors; establish regular review cadence.
• Monitor performance against SLAs/KPIs and manage renewals, updates, and amendments with procurement and legal.
• Oversee risk and compliance with APRA CPS230 & CPS234 focus; support audit readiness and continuous improvement.
• Collaborate with Engineering, Security, Legal, Risk, and Business Units to align vendor strategies.
• Prepare and present governance reports on vendor performance, risk posture, and compliance.

Skills

Vendor management

Relationship management

Contract negotiation

APRA CPS230 CPS234 knowledge

Information security

Stakeholder collaboration

Regulatory compliance

Risk assessment

Tools

Vendor management software

Collaboration tools

Reporting platforms

Job description

The position

The Technology Vendor Manager is a critical role within Auto & General's Technology Partnerships team, responsible for the end-to-end management of strategic technology vendor relationships. This role ensures that our key technology partners consistently meet their contractual obligations, service level agreements, and regulatory compliance requirements, particularly those pertaining to APRA CPS230 (Operational Risk Management) and CPS234 (Information Security). The Vendor Manager will also facilitate Auto & General's adherence to its own obligations within these partnerships, fostering collaborative and value-driven relationships across the technology ecosystem. Each manager will oversee Auto & General's material technology service providers, while also supporting the management of non-material vendors.

Brief Description

The Technology Vendor Manager is a critical role within Auto & General's Technology Partnerships team, responsible for the end-to-end management of strategic technology vendor relationships. This role ensures that our key technology partners consistently meet their contractual obligations, service level agreements, and regulatory compliance requirements, particularly those pertaining to APRA CPS230 (Operational Risk Management) and CPS234 (Information Security). The Vendor Manager will also facilitate Auto & General's adherence to its own obligations within these partnerships, fostering collaborative and value-driven relationships across the technology ecosystem. Each manager will oversee Auto & General's material technology service providers, while also supporting the management of non-material vendors.

Your role

Vendor Relationship Management

• Serve as the primary point of contact and relationship owner for an assigned portfolio of material technology vendors.
• Establish and maintain a regular, structured meeting cadence with vendors to review performance, address issues, and foster strong, collaborative working relationships.
• Act as an escalation point for vendor-related issues, working with internal stakeholders and vendor contacts to achieve timely and effective resolution.
• Identify opportunities for partnership optimisation, innovation, and value creation.

Contract And Performance Management

• Monitor vendor performance against contractual agreements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Conduct regular performance reviews, prepare performance reports, and ensure all deliverables are met to agreed standards.
• Manage contract renewals, negotiations, and amendments in collaboration with procurement, legal, and relevant technology teams.
• Ensure effective change control processes are in place and adhered to for all vendor engagements.

Risk And Compliance Management (APRA CPS230 & CPS234 Focus)

• APRA CPS230 (Operational Risk Management):
  • Oversee and ensure that third-party vendors adhere to Auto & General's operational risk management framework.
  • Participate in the assessment and ongoing monitoring of operational risks associated with third-party arrangements, including business continuity, disaster recovery, and operational resilience.
  • Review and challenge vendor operational risk profiles, control effectiveness, and incident management processes.
  • Ensure appropriate due diligence is conducted for all new and existing material third-party arrangements, including robust exit strategies.
• APRA CPS234 (Information Security):
  • Ensure third-party vendors meet Auto & General's stringent information security requirements and policies.
  • Collaborate with the Information Security team to conduct and review vendor security assessments, penetration tests, and audit reports.
  • Monitor vendor adherence to information security controls, incident response protocols, and data breach notification obligations.
  • Facilitate regular reviews of vendor information security posture and ensure continuous improvement.
• Maintain comprehensive records of vendor compliance activities, risk assessments, and audit outcomes.

Internal Stakeholder Collaboration

• Collaborate closely with internal technology teams (e.g., Engineering, Infrastructure, Security, Architecture), Procurement, Legal, Risk, and Business Units to ensure alignment on vendor strategies and performance.
• Communicate vendor performance, risks, and strategic initiatives to relevant internal stakeholders and senior management.
• Facilitate efficient onboarding and offboarding processes for technology vendors.

Reporting And Governance

• Prepare and present regular reports on vendor performance, relationship health, risk posture, and compliance status to management and governance committees.
• Contribute to the continuous improvement of the Technology Vendor Management framework, processes, and tools.

What Experience You’ll Bring

• Proven experience (5+ years) in vendor management, supplier relationship management, or technology partnership roles, preferably within a regulated industry (e.g., financial services, insurance).
• Solid understanding of technology services, infrastructure, software development lifecycles, and cloud-based solutions.
• Demonstrable knowledge and practical application of APRA prudential standards, specifically CPS230 (Operational Risk Management) and CPS234 (Information Security), in a third-party context.
• Strong contractual acumen with experience in contract negotiation, interpretation, and enforcement.
• Excellent communication, interpersonal, and negotiation skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to manage multiple complex vendor relationships concurrently.
• Strong analytical and problem-solving skills, with an eye for detail.
• Proficiency in using vendor management software, collaboration tools, and reporting platforms.
• Proactive, self-motivated, and able to work autonomously as well as part of a team.

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.