Technology Support Specialist

UpperGround by Hudson; City of Salisbury; On-site; AUD 65,000 - 85,000; Full time

Job summary

UpperGround by Hudson is seeking an experienced Technology Support Specialist (Level 2) to provide on-site IT support for staff and students across Adelaide campuses. The role operates within a full-time, on-site contract from early September to year-end, delivering hands-on assistance and rapid issue resolution.

The successful candidate will have Level 2 desktop support experience, strong Windows troubleshooting, and familiarity with ITSM tools such as ServiceNow.

Qualifications

• Experience providing Level 2 desktop support in a large enterprise environment.
• Strong troubleshooting across Windows devices and common business apps.
• Experience in customer-focused IT support with excellent communication.
• Able to manage competing priorities and meet service expectations.
• Experience using ServiceNow or similar ITSM platform.
• Post-secondary IT qualification or equivalent experience.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices and associated software.
• Respond to incidents and service requests, diagnosing and resolving technical issues independently.
• Deliver exceptional face-to-face customer service to staff and students across the campus.
• Document troubleshooting steps, maintain accurate records and contribute to knowledge articles and support documentation.
• Build strong working relationships with internal stakeholders, technology teams and third-party vendors.
• Support users across multiple metropolitan campus locations when required.

Skills

Level 2 desktop support

Windows desktop support

Mobile devices support

ServiceNow

Customer-focused support

Communication

Education

Post-secondary IT qualification

Tools

ITSM platforms

ServiceNow

Job description

Technology Support Specialist (Level 2)Location: Adelaide CBD
Contract: 1 September – 31 December
Work Arrangement: Full-time, On-site

An exciting opportunity is available for an experienced Technology Support Specialist to join a leading tertiary education institution, providing onsite Level 2 IT support to staff and students across a dynamic campus environment.

Working as part of a collaborative onsite technology support team, you\'ll deliver high-quality "at-the-elbow" technical assistance, ensuring users receive timely and effective resolution to a wide range of IT issues.

About the Role

• Provide Level 2 technical support for desktops, laptops, mobile devices and associated software.
• Respond to incidents and service requests, diagnosing and resolving technical issues independently.
• Deliver exceptional face-to-face customer service to staff and students across the campus.
• Document troubleshooting steps, maintain accurate records and contribute to knowledge articles and support documentation.
• Build strong working relationships with internal stakeholders, technology teams and third-party vendors.
• Support users across multiple metropolitan campus locations when required.

About You

• Demonstrated experience providing Level 2 desktop support within a large enterprise environment.
• Strong troubleshooting skills across Windows desktops, laptops, mobile devices and common business applications.
• Experience working in a customer-focused IT support environment with excellent communication skills.
• Strong organisational skills with the ability to manage competing priorities and meet service expectations.
• Experience using ServiceNow or a similar IT Service Management (ITSM) platform.
• A post-secondary qualification in Information Technology (or a related discipline), or an equivalent combination of relevant experience and education.

What\'s on Offer

• Opportunity to work within a highly respected tertiary education environment.
• Collaborative and supportive IT team.
• Diverse and varied technical support responsibilities.
• Full-time onsite contract from 1 September through to 31 December.
• Standard Monday to Friday, 40-hour working week.
• Opportunity to support multiple campus locations across metropolitan Adelaide.
• Please note the organisation observes a mandatory shutdown period during December and January, with dates advised during the engagement.

If you\'re a customer-focused IT professional who enjoys providing hands-on technical support and thrives in a fast-paced environment, we\'d love to hear from you.

Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive ofmandatory 25% casual loading. This excludes permanent and fixed term roles.

Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.